Capacity planning analytics

• Conduct thorough data analysis to identify trends, patterns, and insights that can inform strategic decisions.

• Prepare detailed reports and presentations to communicate findings and recommendations to senior management and stakeholders.

• Collaborate with cross-functional teams to gather information and ensure alignment with overall business objectives.

• Assess the effectiveness of current strategies and suggest enhancements where necessary.

• Monitor industry trends and competitor activities to identify opportunities and threats.

• Facilitate strategic planning sessions and workshops.

• Provide ad-hoc analysis and support as needed.

• Exceptional communication and interpersonal skills

• Prefer to have Contact Center experience in healthcare domain