Customer Success & Biz Ops

About the Role

We are excited to add our first business hire as a key member of our team. Working closely with our CEO & CTO, you will take ownership and drive key initiatives to onboard, train, and support our customers. Initially, this role will be a “jack of all trades”, working on everything from managing customer implementations, to helping with sales and marketing, to defining product and UX requirements (don’t worry if you haven’t done all that!). As we grow, we expect this person to have the opportunity to build out and lead functional areas in the company.

We are a remote first company with employees working in California, Canada, and Brazil. Preference for PST and AST time zones.

Responsibilities:

• Troubleshoot and manage day to day customer communications and support requests
• Project manage new customer onboarding, including data migration, account setup, and training
• Maintain product FAQ documentation
• Update customers on newly released and upcoming product improvements
• Gather product feedback and help define product requirements
• Contribute to building a kind and winning company culture

What we are looking for:

• Kind and collaborative people
• Someone excited to build business functions from the ground up while growing their skills and scope
• You have performed and enjoy training and working with customers in a support capacity
• You’ve worked with databases in some capacity (you don’t need to know how to code)
• You have experience working in a B2B (especially SMB) technology setting
• Excellent communication and collaboration abilities
• Strong problem-solving skills and meticulous attention to detail
• Eye for design

We are an equal-opportunity employer and cherish diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Compensation

We offer a competitive compensation package for this role, with a salary range between $120k and $140k annually, commensurate with your experience and qualifications plus healthcare.

Additionally, we believe our team members should be rewarded for their contributions to our growth and success. As such, this position includes an equity offering of up to .5%.

We are committed to providing fair and transparent compensation that aligns with our company's values and the market standards

About Pistachio’s Mission

Pistachio is building next-generation software for the >$200B furniture industry. Furniture is a big, unique, underserved market. Retailers and manufacturers are forced to choose between clunky and expensive legacy systems or modern solutions that aren’t designed for furniture’s unique workflows.

Our current product is the next-generation system of record software in the industry, designed to help furniture retailers thrive. Most furniture retailers are small businesses that cater to local communities, transforming a house into a home. Pistachio helps these SMB owners and their employees create great customer experiences and efficiently manage operations with intuitive, feature-rich software. We're committed to building a top-notch product that our customers can’t live without.

We have institutional capital, paying customers who are excited about our product, and ambitious growth plans. Join us in reshaping the future of technology in this space!