Director, Technical Success

BlackCloak’s mission is to protect corporate executives and high-profile individuals in their personal lives, mitigating risks to their families, companies, reputation, and finances. We defend our clients’ digital lives from hackers, privacy leaks, and identity theft. If you are passionate about helping to protect others, then keep reading - this may be your next great opportunity.  Ready to be on the front lines of cybersecurity? BlackCloak is looking for a sharp and proactive Director, Technical Success to lead our client-facing technical teams. In this critical leadership role, you'll be responsible for ensuring our customers' success by overseeing all aspects of our technical support and onboarding functions. The ideal candidate is a seasoned leader with a deep technical background and a passion for building and mentoring high-performing teams. You'll play a vital role in shaping our customer experience, driving operational excellence, and bridging the gap between our clients' needs and our product's capabilities. If you're passionate about customers, managing a team, protecting against cyber threats and you thrive in a fast-paced environment, we want to hear from you.