Insights Manager

How We Work: Core Principles at ASAPP At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship.  We’re seeking technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1. We're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India. If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk. This is more than a job—it’s a journey. We are looking for an Insights Manager to join our Strategy & Insights Team to help guide data-driven recommendations that will shape the way that Generative AI will change customer experiences. Working closely with our Customer Success, Product Teams, and enterprise customers, you will analyze and interpret the interactions consumers have with the world’s largest brands and provide strategic guidance on how to maximize the value of those experiences. These insights will directly shape the experience customers have with brands and will guide the evolution of our AI products. The primary responsibilities of the role will include analyzing Generative AI deployments at large enterprises to uncover strategic recommendations, crafting narratives around performance and shaping measurement strategies.  The ideal candidate is a self-starter with a strong understanding of customer behavior and a proven ability to leverage advanced analytical techniques to uncover insights at scale. This role is right for you if you: Are skilled at turning complex datasets into actionable insights and compelling narratives Have experience driving meaningful business impact through your analysis Are constantly curious and are always looking for new ways to analyze data Want to collaborate closely with cross-functional teams to help shape strategy, not just report the numbers Can transform ambiguous directives into impactful outcomes