Planned Parenthood Pasadena & San Gabriel Valley (PPPSGV) has been proudly serving our community since 1933 and is one of the original Planned Parenthood affiliates in the nation.
We provide reproductive health care, health education and advocacy from our five health centers in Alhambra, Baldwin Park, Glendora, Highland Park, and Pasadena, in addition to our telehealth clinic. We strive to ensure the sexual and reproductive health services we provide align with the needs of the communities we serve. Our service area extends from Glendora to Glendale and from the San Gabriel mountains to the San Bernardino freeway, home to 24 communities and a diverse population of 1.4 million people.
Today, PPPSGV sees over 60,000 patient visits per year and delivers over 15,000 opportunities for sex and relationship education in our schools and colleges.
We offer safe and legal abortions. We are committed to providing accurate, non-judgmental care and resources by helping our patients overcome financial, transportation, and other barriers to care. In addition, we work with abortion funds and practical support network to support our patients. Our abortion care has increased every year since 2018 with an average of 3,500 abortions per year. We saw close to 4,000 abortion patients in 2022 alone, approximately 59 were out-of-state patients.
The Medical Assistant Float is responsible for supporting the delivery of health care services under the medical supervision of Clinician and/or Physician at all five health centers. Assist patients by providing testing, screening, and education required for the provision of medical care. Assist providers to ensure high quality, efficient delivery of care. Screen patients, prepare exam rooms, provide excellent customer service in a non-judgmental, empathetic manner to patients.
As a Medical Assistant Float, you will save lives while you:
Travel to all of our five health centers: Alhambra, Baldwin Park, Glendora, Highland Park, and PasadenaAdhere to affiliate goals and policies on patient care, professionalism, wait time in-clinic and on the system for addressing patient complaintsParticipate in health center efforts to achieve established goals for productivity and quality metricsParticipate in health center/affiliate efforts to achieve established revenue goalsPerform and/or coordinate the following back-office functions:Obtain social history, triage and educate patients ensuring informed consent triage Provide options, counseling, abortion referrals, education on all PP services and recommend appropriate testingPerform basic lab work (e.g. Hgb, pregnancy test, urine dipsticks, venipuncture, injections, blood draws) package specimens for outside lab tests, record lab results.Obtain vital signs (blood pressure, height, weight, etc.)Clean and sterilize equipment and stock lab and exam roomsSupport Clinicians as neededGather information regarding sensitive subjects such as intimate partner violence, STIs, risks of sexual activity for early teens, abortions and domestic violenceInput and update patient information accurately into the Agency’s Practice Management and Electronic Medical Record systemsOngoing communication with Patient Flow Coordinator, Health Center Manager, and other health center staffSchedule appointments for family planning including but not limited to contraceptives, abortion services and other specialty servicesComply with all safety policies and procedures including infection control, including OSHAComply with all regulatory requirements (e.g. TB testing, biannual review of emergency policies, procedures and drills, annual OSHA training review, etc.) per agency policy and regulatory mandatesAttend trainings, staff meetings, DEI trainings, and in-services to maintain and increase knowledge of protocols and proceduresEnsure patient satisfaction and confidentialityTreat everyone with empathy, compassion and respectPrepare center for opening and secure for closing, as requiredUnderstand the organization’s services and prioritiesCollaborate and cooperate with other team members to get the job doneIdentify and report errors, near misses, employee, patient and customer safety concerns in a timely mannerAs a mandated reporter, proactively communicate and identify risks to supervisor or appropriate agency in order to minimize risk when possibleComply with PPPSGVs Code of Conduct and maintain the highest level of professional and ethical standards and act in compliance with both the letter and spirit of all applicable laws and regulationsNon-Essential FunctionsAssist in training of new staff and volunteers by demonstration and observation of techniques and proceduresPerform clerical and administrative duties, as directed by managerOther duties and responsibilities as assigned
We are looking for the following:
Education:High School diploma or equivalent Graduate of an accredited medical assistant program-or-
Experience:0-2 years comparable clinical back office medical assistant experienceReproductive and/or family planning health care experience preferredOther:Commitment to and support for the mission and goals of Planned Parenthood, including but not limited to, increasing access to abortion and decreasing abortion stigmaCommitment to quality healthcareExcellent customer service and commitment to providing the highest level of customer satisfaction Productivity and efficiency through punctuality and attendance Clear and concise writing skills Establish trust and rapport with all patients and guestsInitiative utilizing resources effectivelyMulti-task and detailed orientated Work in a fast-paced health care environmentMaintain relevant knowledge about anatomy and physiology, methods of contraception, STDs, pregnancy, adoption, abortion, early prenatal care, community resources, Agency protocols and referral procedures and all Planned Parenthood programsWork independently and as part of a teamUnderstand insurance and FPACT contract guidelinesCommunicate effectively with patients and co-workers of all backgroundsRecognize own biases; non-judgmentalApproach every interaction with compassion, honesty and an earnest desire to helpAdaptable to shift direction as needed Open to change and new ways of working quickly and efficientlyKnowledge of EMR systems, Outlook, and Internet Adapt quickly to advances and changes in technologyLegally required to report observed or suspected abuseMust have reliable transportation to travel to other health centersWork Saturdays and/or evening hours requiredSome positions require bilingual skillsCommitment to personal and/or organizational Diversity, Equity and Inclusion work, including the proficiency and/or strong willingness to use non-binary pronouns
PPPSGV is committed to fostering an inclusive and diverse workplace. We offer a series of workshops during employee onboarding and throughout the year. We also provide additional opportunities to get involved in our diversity, equity, and inclusion (DEI) work through various task forces, conferences, and staff retreats.
We are a prominent team of passionate health experts who adhere to the highest standards as we collaborate and care for people without judgment. As we stand in solidarity with communities of color, we demand greater diversity, equity and inclusion (DEI) within our organization.
Join our team and be part of a powerful movement to shape the future of sexual and reproductive health!
All qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable laws, including the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles Fair Chance Initiative for Hiring, and the California Fair Chance Act.
Planned Parenthood Pasadena & San Gabriel Valley is an Equal Opportunity Employer.
