Is the Professional Services Training Consultant role at Outreach remote?

The Professional Services Training Consultant role at Outreach is an on-site position located in Atlanta, GA.

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Professional Services Training Consultant

OutreachAtlanta, GA2w ago

About Outreach

Outreach, founded in 2014, is the only complete AI Revenue Workflow Platform that helps sales leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. Outreach infuses agentic AI to power 100s of use cases across sales motions. From new logo prospecting to renewal and expansion, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Global organisations use Outreach to power their revenue teams, including SAP, Siemens, Snowflake, ZoomInfo, and Verizon to name a few. To learn more, please visit www.outreach.io.

About the Team

The Customer Education Team reduces barriers to learning Outreach by building and delivering world-class educational products to all our customers based upon common roles and workflows. We focus on scale first, developing modular material - from On-Demand to Instructor-led offerings - to get our customers up-to-speed quickly and improve the way they work.

About the role

As a Training Consultant, your role is to ensure that users are ready to hit the ground running as their organization launches Outreach or brings new teams on board. Partnering with Outreach’s Professional Services, Customer Success, and other teams, you’ll work across a variety of customer personas and market segments to identify training needs and deliver engaging and interactive training sessions to frontline Outreach users.

Location: We’re open to hiring remote within the US.

Your Daily Adventures Will Include

Partner with Outreach Customer Success, Professional Services, and Partners to understand specific requirements for training engagements

Facilitate Virtual Instructor-Led Training (VILT) sessions with Outreach customers--these may be done in a public group webinar context, or individualized to a specific customer and team

Lead training sessions across a variety of roles within an organization from newly hired SDRs to veteran management staff

Deliver on-site Instructor-Led training sessions with travel 25% or more as needed by the business

Actively and continuously learn about product functionality, workflows, and Best Practices

Proactively provide feedback and suggestions for updates to Training methodology

Act as SME and partner with the instructional design team to ensure all customer facing content delivers a consistent Cx and showcases Outreach’s value and best practices

Our Vision of You

You have 2+ years of experience delivering customer training/facilitation, ideally experience working in Customer Success, Education/Enablement, Sales, and/or Professional Services. Exceptional verbal and written communication skills are a must

You thrive in a fast pace training environment and embrace frequent change of context

You take a consultative approach to training and ensure agreed-upon learning outcomes are met

Fluency with the operational components of successful training engagements including but not limited to training needs analysis, creation of training plans, use of facilitator guides, active learning approaches, various questioning and learner participation techniques, and post training measurement

Ability to maintain enthusiasm and energy over multiple engagements throughout the day. You are comfortable owning project engagements and timelines and seek to identify and escalate risk to appropriate partners.

You have demonstrated ability to break down complex processes into easy-to-understand concepts

Familiarity with common sales tools (SFDC, DiscoverOrg, RingCentral) as well as with experience with Sales Engagement and Sales Engagement Platforms is ideal

You are comfortable with virtual training platforms (Zoom, GoToWebinar) and ideally bring experience using project processes and tools (Smartsheet, FinancialForce)

You are fluent in facilitation and adult learning best practices, and are enthusiastic about bringing those practices to life in the virtual classroom

Fluency with sales roles, nomenclature, challenges and technology

Flexibility - demonstrated ability to pivot to meet the needs of learners and ensure learning outcomes are met

You actively hone your skills by participating in industry groups, reading relevant publications, and maintaining connections with professional trainers and training organizations (i.e. ATD)

You lead with humility and regularly embrace feedback from your learners, peers and leadership

#LI-AK1

#remote

Why You’ll Love It Here

• Flexible time off

• 401k to help you save for the future

• Generous medical, dental, and vision coverage for full-time employees and their dependents

• A parental leave program that includes options for a paid night nurse, and a gradual return to work

• Infertility/ assisted reproductive services benefit

• Employee referral bonuses to encourage the addition of great new people to the team

• Snacks and beverages in the Office, along with fun events to celebrate

• Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military

Outreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Our success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.

Professional Services Training Consultant

Your Daily Adventures Will Include

Our Vision of You

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