Service Now Developer (ITSM)

Role:

Job Description:

• Ideal candidate must be self-motivated with a proven track record in ITSM, and comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base.

• Candidate must be organized and analytical, adept at working in a team environment, able to implement on time to a project schedule, and able to handle multiple priorities in a fast moving environment.

• System integration experience using web services and other web based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP.

• Strong communication, Strong presentation and writing skills.

• Experience with development and implementation of ServiceNow ITSM modules -Incident Management, Problem Management, Configuration Management, Change Management, Knowledge Management, Service Request, Asset Management or other ITSM application.

• Experience with extending the ServiceNow schema to custom applications.

• Exposure to ServiceNow platform capabilities and tools like Discovery and Orchestration and other applications like ServiceWatch, GRC etc.

• Understands technical and functional design requirements related to ServiceNow.

• Create and manage scripts and workflow.

• Experience in one (or more) scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell).

• A fundamental understanding of ITSM, ITIL or CMDB and Experience with Business Rules, Script Includes, UI Actions, Scheduled Jobs – all scripted aspects of the ServiceNow system.

• Experience with ServiceNow client and server-side Javascript and the ServiceNow APIs

• Scripted Web-Services, AJAX, Business Rules, JavaScript, SOAP, REST SSO-SAML Setup and Integration of ServiceNow to Other Applications.

• Customizing ServiceNow using UI Pages, UI Macro & CMS using CSS, HTML, Jelly.

• Custom UI Changes with usage of Web Technologies such as DOM, HTML changes.

• Experience with ServiceNow's ServiceWatch and/or Discovery tools

• Experience presenting and conducting demo reviews with client stakeholders

• Resource should be at least CSA and CAD certified any other certification will be an added advantage .