UCCE Engineer

Job Title   :   UCCE Engineer 
Location   :   Texas 

Fulltime role 

Requirements

Job description

▪ In-Depth knowledge of Cisco Unified Contact Center Enterprise (UCCE)and Cisco Voice Portal (CVP).

▪ Good understanding of Cisco UCCE Architecture, deployment models and components.

▪ Hands on experience in Cisco UCCE Call flow scripts.

▪ Good knowledge and hands on experience in Cisco CVP Scripting.

▪ Good hands on experience in CVP Micro app and knowledge in VXML application.

▪ Good hands on experience in VXML Gateway configuration and troubleshooting.

▪ Knowledge in Cisco Unified Intelligence Center Reporting (CUIC).

▪ Knowledge of Cisco Unified Communication technologies and products(CUCM, CUCM IM&P, CUC)

▪ Good understanding of various APIs, SDKs and protocols used for automation: AXL, REST, SOAP

▪ Ability to troubleshoot UCCE/CVP solutions covering multiple products and features under and drive incidents towards resolution

▪ Able to identify problems, acquire ownership and deliver solutions at a high level of customer satisfaction.

▪ Excellent written and verbal communication, interpersonal and presentation skills.

▪ Proven planning, prioritization, and organization skills

▪ ITIL Foundation level knowledge