Vendor Support Associate

Vendor Sourcing: Identify potential new vendors via research; perform vetting process. If the decision is made to bring the Vendor into the Service Network, then all paperwork must be completed and uploaded to SharePoint.

• May include sourcing on behalf of client's franchise locations.
• To include posts on various social media platforms and groups dedicated to connecting sub-contractors / vendors with Prime Contractors and management companies. The posts will be made under the client's brand not a personal account.
• Vendor sourcing to include all trades and janitorial vendors.
• Specific parameters, including geographic targeting, will be provided by management.
  

• Repair & Maintenance and Janitorial vendor compliance and quality assurance: Support compliance with regulatory requirements and quality assurance standards by ensuring proper documentation (e.g. COI, W9, Works Comp Certificate, Vendor Packets), and adherence to processes.
• Update and maintain various internal databases and platforms that track service provider and vendor interactions.
• Monitor and reply to inquiries from Vendors that request information to be a part of the service provider network.
• Ensure customer-specific compliance standards are met, such as background checks.
• Back-up as needed and directed for work order processing and customer support.
• Additional administrative support as defined and requested by management

Requirements

• Proven experience in an administrative support role, preferably with exposure to QA calls and invoice processing
• Excellent communication skills, both written and verbal, with the ability to convey information clearly and professionally
• Strong organizational skills and attention to detail, ensuring accuracy in record-keeping, data entry, and invoice verification
• Proficiency in using office software applications (e.g., MS Office Suite, spreadsheets, databases)
• Ability to multitask, prioritize effectively, and meet deadlines in a fast-paced environment
• Team-oriented mindset with the ability to collaborate with cross-functional teams and build positive relationships
• Familiarity with quality assurance processes and invoice management systems is desirable
• Knowledge of facilities management, maintenance, or repair terminology is a plus

Benefits

• HMO with 1 free dependent upon hire
• Life Insurance
• Night Differential
• 20 PTO credits annually
• VL and SL cash conversion
• Annual Performance-Based Merit Increases and Employee Recognition
• Great Company Culture
• Career Growth and Learning
• A laptop will be provided by the company
• Night shift (will cover EST and also PST in the future)
• REMOTE