Account Executive & Customer Success (B2B SaaS)

🎯 Your Role (End-to-End Ownership)

1️⃣ Sales & Client Acquisition

• Drive new B2B client acquisition (SME to mid-size enterprises)
• Manage full sales cycle: discovery → demo → proposal → negotiation → closing
• Deliver engaging product demos and presentations
• Maintain accurate CRM pipeline and revenue forecasts

2️⃣ Onboarding & Implementation

• Lead client onboarding from setup to go-live
• Deliver training and ensure clients adopt the system correctly
• Coordinate internally to ensure smooth implementation

3️⃣ Account Management & Retention

• Manage relationships with active clients post go-live
• Monitor usage, adoption, and early churn signals
• Identify upsell & cross-sell opportunities
• Collect client feedback for continuous product improvement
   

Qualifications

What We’re Looking For

• 2–5 years experience in B2B SaaS Sales, Account Management, Customer Success, or Implementation
• Comfortable handling both sales & post-sales responsibilities
• Strong communication, presentation, and negotiation skills
• Analytical mindset; comfortable with CRM, Excel / Google Sheets
• Basic SQL understanding is a plus (not mandatory)
• Fluent in Bahasa Indonesia & English
• Proactive, structured, and high ownership mentality

Additional Information

Why Join Us

• Be part of one of Indonesia’s fastest-growing SaaS ecosystems

• Manage impactful clients and partners across various industries

• Competitive salary + quarterly bonus based on retention & expansion

• Work with an agile, collaborative, and data-driven team

• Learn how to interpret SaaS usage data directly from product databases and dashboards to guide strategic client decisions

About the Company

At Advotics – Supply Chain SaaS, we help companies digitize and automate their sales, distribution, and field operations — from salesman tracking, order & invoice management, delivery, to service ticketing.

We’re looking for a hands-on commercial generalist who can acquire clients, onboard them, and ensure they succeed with our product.