Account Manager

Who Are We 

SJR is an award-winning content consultancy. We believe in the power of transformative content and have an unparalleled group of talented people who do content marketing differently. We combine journalistic rigor with creative intelligence, then amplify with technology to sharpen the conversation, decode complexity, transfer knowledge, and build trust.

We hire passionate innovators, disruptors and content marketers to join us on our mission to create best-in-class brand storytelling.  We strategise and create for the world’s best and biggest brands. Because they have such an impact on society, we have a big impact, too.  

Who We Are Looking For 

SJR Account Managers are the hub of the client services engine that ensures SJR is seen as a leading agency in digital content solutions around the world.

Our Account Managers are executional strategists, equal parts client counsellor, content manager, project manager, problem solver and operations manager. They implement day-to-day client contact and account operations and can deliver programmes that address clients’ specific business challenges on time and on budget.

The Account Manager role is critical to delivering creative solutions that meet and exceed client expectations. In making it all happen, they will liaise with clients, in-house teams and external suppliers to maintain an organised workflow from original concepts through to production, approval, launch and measurement. They have the trust of their team and the trust of their client to manage tight deadlines and prioritise work on our valuable accounts.

They understand how to provide constructive feedback in the client’s voice on creative products, how to position outputs for success with clients and how to ensure client feedback is reflected in all final products. Their ambitious personality and methodical approach drive results by action and attention to detail.

As the hub of our client services engine, the Account Manager is an experienced doer who rolls up their sleeves to uphold the highest standards and sets the tone for the overall experience of working with SJR.

What You’ll Do

Account Management (65%)

• Runs day-to-day client communication and account administration, including:
  • Being key client contact on matters ranging from approach to timing, deliverables, issues, budgets and new opportunities with support from client lead
  • Writing timely emails, picks up the phone when necessary, is proactive about in-person meetings, assists with presentations, sends reports and agendas,
  • Managing project timelines and communicates deadlines and deliverables, working up and down within the team to ensure expectations are met
• Demonstrates strategic thinking by keeping abreast of client’s business, industry, audience and competitive environment to build a comprehensive understanding of the inputs that affect their business; keeps the internal team apprised of new developments
• Demonstrates problem-solving skills when dealing with client requests and issues; escalates as necessary and creates transparency around health of the relationship
• Shapes polished presentations and presents to clients, whether on concepts, a content strategy, a budget, — in person or in a document
• Supports SJR client lead with invoicing and payment collection, maintains revenue forecasts, budgeting, vendor setup and budget management and reconciliation
• Establish good relationships and communications across the agency and with its partners

Creative + Editorial (25%)

• Participates in creative ideation, brainstorming and concept development including:
  • Helping to develop concepts that address client briefs
  • Writing up creative ideas for client presentations, including copy development and sourcing images
• Translates client-approved ideas into briefs for editorial and creative teams that are clear and concise and keep the business objective top of mind
• Provides the editorial team with detailed research on content topics to enable the quick and accurate development of content concepts; ensures insights are reflected in final products
• Supports in-house teams, closely monitoring the work of creative, production and analytics to deliver on time and on brief
  • Pre-production support: from research to briefs, administration, client communications and expectation setting, vendor management, etc.
  • On-location support: works closely with creative teams to ensure on-location production is run efficiently and to client expectations

Growth + Business Development (10%)

• Identifies opportunities within existing client relationships to unlock organic growth and maximise profitability of current SOWs
• Is an active part of the business development function, helping to identify potential new clients and develop strategies to convert them
• Establishes and maintains relationships with colleagues at partner agencies to help SJR become front of mind for new opportunities
• Participates in pitch development and presentations as required

Qualifications

• Minimum three years of account management experience (agency setting preferred)
• Proven ability to approach the business with:
  • Confidence – know when to listen and when to be heard
  • Awareness – develop points of view and know when to effectively communicate them
• An understanding of editorial strategy and experience implementing it across a variety of platforms and channels
• Meticulous, organised, technical and creative at the same time — comfortable managing multiple streams of work and client feedback
• Strong time management and project coordination skills to support clients and ensure delivery of high-quality work on tight deadlines

• Demonstrated ability to listen effectively, document proceedings accurately, drive and support ongoing dialogue
• Able to deliver written materials that are error-free, grammatically correct and on time
• Commitment to continuous improvement with a demonstrated drive to respond to feedback through an iterative review process
• An inquisitive mind, always looking to expand your understanding of the current business environment
• Flexible, adaptable and responsive when quick turnarounds are required
• Capability to work collaboratively with an interdisciplinary team
• Experience using collaborative team communication and project management applications (e.g., Trello and Teams)
• Advanced use of Microsoft Office applications

What We Offer 

• Competitive salary and time off policies,
  including: generous matching company pension scheme, Group Life Assurance, Private Medical Insurance, Employee Assistance Programme, Discounted Health Checks, Health Insurance Cash Plan, Gym Discounts, Wellness Benefit, Annual Leave – 25 days + bank holidays, Spot Bonuses, Family Friendly Policies, Season Ticket Loan and Cycle To Work Scheme.
• The GroupSJR office in Southbank is in the WPP Sea Containers Campus — complete with a rooftop bar offering breathtaking views over the Thames and the city skyline.
• Regular social gatherings — we’re a genuinely kind, down-to-earth team who enjoy spending time together.
• A team of intellectually curious, empathetic, and collaborative people.
• Salary: Up to £36k (depending on experience)
• Hybrid working: 3-4 days in the office
• Full time position - 5 days a week
• You must have the right to work in the UK – unfortunately we cannot sponsor visas.
• We are looking for someone who can start on or around the end of January/beginning of February 2026.

SJR, we embrace all types of talent because creativity flourishes when we invest in and celebrate the diversity of our people. Please bring us your experience, your perspectives, your potential, and your background. It’s our combined uncommon talent that helps transform the way the world tells stories.

We encourage applicants who belong to traditionally underrepresented groups to apply for all open roles. We are happy to make accommodations throughout all stages of the interview process, so please do not hesitate to speak to the individual organising your interview if you require any.