Account Manager
- Manage operator accounts in your area to develop DV offers and services.
- Adapt the sales strategy and project roadmap to local priorities and expectations,
- Lobby operators (with the support of country managers) to ensure continuous optimization of Digital Virgo's terms and conditions.
- Monitor project deployment with the help of DV support teams for product/service launches.
- Coordinate the implementation of technical connections with telecom operators and partners
- Supervise service launches, optimizations, and incident resolutions with technical and marketing teams.
- Benchmark continuously to identify new market opportunities and optimize existing operations.
- Prepare reports on operational and commercial performance.
- Track KPIs and perform analysis to develop accurate sales and performance forecasts.
- Manage and grow operator accounts in the assigned region, ensuring alignment with local priorities.
- Support product roadmap discussions and contribute innovative ideas to improve competitiveness and local impact.
Qualifications
- Master’s degree (Business, Telecom, or related field).
- 5+ years of professional experience in digital services, telecom, or mobile payment environments.
- Proven experience in project coordination and account management with telecom operators.
- Familiarity with DCB business, telecom billing, and technical platforms (APIs, integration flows, SMS, USSD).
- Strong analytical and reporting skills (Excel, PowerBI, or equivalent).
- Fluent in English (mandatory); French is a strong plus.
- Entrepreneurial, dynamic, and organized personality with excellent interpersonal and negotiation skills.
- Ability to work in a multicultural environment, travel when required, and handle several projects simultaneously.
- Strategic thinker with strong problem-solving and adaptability skills.
- Autonomous yet collaborative, able to interact effectively with both business and technical profiles.
- Results-driven, proactive, and committed to continuous improvement.
- Positive, persuasive communicator capable of building trust with partners and internal teams.