Account Manager

Lanes Group are the UK’s largest independent provider of water and wastewater solutions and services, we play a vital role in always maintaining the seamless operations of the nation’s water systems. Formed in 1992, our half a billion-pound turnover ensures continued expansion for market share. Our key differentiator is our 4000+ staff and our resource pool that includes the most innovative fleet, plant, and equipment the market has to offer.

We are the UK’s largest end to end drainage solution provider with depots strategically located across the UK from Aberdeen to Plymouth. As such we are committed to ensuring the health, safety, and wellbeing of our colleagues and customers. We are therefore looking to add a dynamic, enthusiastic, and talented individual to our team to help us achieve best practice in compliance and risk management.

About the role:

Lanes Group are seeking a proactive and relationship-driven Account Manager to oversee and grow a portfolio of framework accounts based across both our York and Bradford depots. This role is responsible for managing long-term agreements, ensuring contractual compliance, and maximising value for both the client and the business. The successful candidate will act as the primary point of contact, building strong partnerships and identifying opportunities for growth within established frameworks.

What we offer:

• Competitive Salary
• 24 Days holiday plus Bank Holidays
  
• Discretionary bonus scheme
  
• Pension
• Death in service
  
• Training and progression opportunities

Responsibilities – but not limited to:

• Act as the main point of contact for all client communications, queries, and escalations
• Ensure compliance with framework agreements, terms, and service level requirements
• Identify and pursue upselling and cross-selling opportunities within existing frameworks
• Build and maintain strong relationships with key stakeholders and decision-makers
• Monitor account performance, preparing regular reports and reviews for clients and internal teams
• Collaborate with internal departments (e.g., sales, operations, finance, and procurement) to deliver seamless service
• Support bid and tender processes related to framework agreements
• Track market trends and competitor activity to identify strategic opportunities
• Maintain accurate records of account activity within CRM systems
• Build and maintain long-term relationships with national accounts, ensuring client retention and satisfaction.
  
• Regularly meet with clients to review performance, identify opportunities, and discuss future business.

Experience and qualifications required for the role:

• Past experience in account management ideally within the wastewater industry
• Proven track record of success in strategic account management, and driving revenue growth.
• Experience negotiating large-scale contracts and working with major national retailers or clients

Skills and behaviours:

• Strong account management and relationship building skills.
• Excellent communication, and presentation skills.
• Ability to analyse data and develop actionable insights for account strategies.
  
• Strong problem-solving abilities and a results-oriented mindset.
• Flexibility to travel to various client and company sites as per business needs. 
• Full UK Driving licence (No more than 6 penalty points) 

This position is open to Internal and External candidates.  Any internal candidates currently employed within a division of Lanes Group must complete an Internal Application form and submit to recruitment.

Lanes Group plc comprises of a range of established service providers subsidiaries, which complement the specialist service of Lanes, by both work type and geography. Increasing our overall capability, assets and offering to our customers.

We are an equal opportunities employer and welcome applications from under-represented members of the community.

Strictly no agencies please

LAN