Account Manager

About the Role The role of the Account Manager for Automatiq spans from assisting in the onboarding process to ensure it is seamless, attending to the customers support needs when using any of the products we offer, as well as proactively reaching out to verify that our customers are using our products in the best way possible for all of their processing and pricing needs. As an Account Manager, you would be responsible for the beginning stages of training new users on software in conjunction with Onboarding & Activations Specialists. You would perform follow up calls with new customers for a brief introduction of the software, provide troubleshooting assistance, track feature requests, and escalate issues to the appropriate departments. You will also have opportunities to cross sell and up sell your current clients.