Account Manager

Envision Employment Solutions is currently hiring an Account Manager to join our growing team.

Job Summary

We are seeking a proactive and relationship-driven Account Manager with at least 1 year of experience in a recruitment agency environment to manage and grow client accounts. You will be responsible for building strong client partnerships, understanding hiring needs, ensuring smooth recruitment delivery, and driving repeat business through excellent service. You will act as the bridge between clients and internal recruitment teams, ensuring job requirements are clear, hiring timelines are met, and client satisfaction remains high.

Key Responsibilities

Client Relationship & Account Management

• Manage a portfolio of client accounts and serve as the primary point of contact.
• Build strong relationships with HR teams, hiring managers, and decision-makers.
• Conduct regular check-ins, business reviews, and account planning sessions.
• Ensure high customer satisfaction through proactive communication and fast issue resolution.

Job Order Intake & Requirement Gathering

• Receive job requests from clients and collect detailed hiring requirements (role, skills, salary range, team structure, timeline, and hiring process).
• Create clear job briefs and ensure alignment between client expectations and recruitment team delivery.
• Advise clients on market availability, salary benchmarking, and recruitment best practices.

Delivery Coordination & Recruitment Support

• Coordinate internally with recruiters/sourcers to ensure open roles are prioritized and progressed.
• Track recruitment progress and share updates with clients regularly.
• Support recruiters in scheduling interviews, coordinating feedback, and removing hiring bottlenecks.
• Ensure client SLAs are met (CV submission timelines, interview scheduling, feedback turnaround).

Account Growth & Business Development

• Identify opportunities to increase share-of-wallet and expand services (additional roles, new departments, or other recruitment services).
• Support contract renewals and maintain strong retention across accounts.
• Recommend solutions such as bulk hiring, on-site recruiters, RPO, employer branding, or talent mapping (based on agency offering).
• Upsell/cross-sell agency services when relevant.

Reporting & Documentation

• Maintain accurate client records, job orders, and communication logs in the CRM/ATS.
• Prepare weekly/monthly reports on job status, hiring pipelines, and placement outcomes.
• Track client KPIs and performance metrics such as fulfillment rate and time-to-fill.

Requirements

• Bachelor’s degree in Business, HR, or related field (preferred).
• Minimum 1 year experience in a recruitment agency in one of the following roles: Account Manager, Client Partner, Recruitment Consultant, Business Development, or Customer Success.
• Strong understanding of recruitment processes: job intake, candidate pipeline, interviews, offers, onboarding.
• Excellent communication, negotiation, and stakeholder management skills.
• Ability to manage multiple clients and job requests simultaneously.
• Strong organization, follow-up, and problem-solving capabilities.
• Familiarity with ATS/CRM systems (e.g., Zoho, Bullhorn, Workable, Lever, Taleo, etc.) is a plus.

Benefits

• Competitive Package – Determined based on your experience and qualifications
• Basic salary
• Performance bonus tied to achieved KPIs
• Transportation allowance
• Social insurance coverage
• Individual medical insurance: Fully covered through GlobeMed
• Annual Performance Bonus – Based on company performance
• Paid Time Off (PTO)
• Salary Review Every 6 Months – Based on individual performance
• Office Perks – Unlimited snacks, coffee, tea, and soft drinks
• And most importantly… an AMAZING team to work with!

Work Setup:

• Location: The Portal, SODIC West, El Sheikh Zayed
• Work Model: Hybrid – 4 days in the office, 1 day remote
• Working Hours: 9:00 AM – 6:00 PM (including a 1-hour break)
• Days Off: Fridays and Saturdays