Account Manager

We are looking for an Account Manager to join our team in Guadalajara. This is a full-time, on-site role where you will own client relationships after the sales handoff and ensure a smooth deployment, strong adoption, and ongoing success of our platform. You will work closely with clients, balancing frequent touchpoints, problem-solving, and growth opportunities.

What you will do

• Manage client accounts post-sales and own the full account lifecycle
• Support pre-deployment, deployment, and post-deployment activities
• Conduct 30-day and 60-day check-ins and monthly client calls
• Ensure proper platform and robot usage
• Act as Tier 1 support and coordinate with internal teams to resolve issues
• Share product updates and gather client feedback
• Identify upsell and expansion opportunities

Requirements

• Strong communication skills and a customer-first mindset
• Positive attitude, friendly and professional presence
• Ability to manage a high volume of client interactions
• Organized and comfortable multitasking

Experience & Tools

• Experience in Account Management, Customer Success, or similar roles
• Excel, PowerPoint, and CRM tools such as HubSpot
• Marketing or analytics tools are a plus

This role is ideal for someone who enjoys working directly with customers, building long-term relationships, and being part of a fast-growing team.

Benefits

• 🎄 Christmas Bonus: 30 days, to be paid in December.
• 🩺 Major Medical Expense Insurance: Coverage up to $20,000,000.00 MXN.
• 🩹 Minor Medical Insurance: VRIM membership with special discounts on doctor’s appointments and accident reimbursements.
• 😁 Dental Insurance: Always smile with confidence!
• 💼 Life Insurance
• 🌴 Vacation Days: 12 vacation days.
• + 📅 Floating Holidays: 3
• 📱 Cell Phone Reimbursement & Transportation Subsidy.
• 🌐 Hybrid Scheme: Enjoy the best of both worlds, remote and in-office work.
• 🌍 Multicultural Exposure: Work with operations within Mexico and the United States.
• 🎉 MezTal Internal Events: Strike a healthy balance between your professional and personal goals.
• 💸 Exclusive Discounts: Benefits with different companies for being part of MezTal.
• 📚 Academic Agreements: Access to national universities and language schools.
• 🚀 Career Growth: We will search for the best conditions for progressing in your career.