Account Manager (Longtail)

OUR MISSION

To become the car-changing destination of choice. By combining technology, media and deep automotive expertise, we've turned how people buy, sell, advertise and lease cars on its head.

What started as a simple reviews site is now one of the largest online car-changing destinations in Europe. Last year alone we grew over 50% with nearly £3bn worth of cars bought on site, while £1.8bn of cars were listed for sale through our Sell My Car service.

In 2024 we went big and acquired Autovia - creators of AutoExpress and Evo magazines - doubling our audience overnight. Together we now have one of the biggest YouTube channels in the world with almost 10m subscribers and over 1.1 billion annual views, while we sell 1.2 million print copies of our magazines and have an annual web content reach over 350million.

And we’re a long way from done!

YOUR MISSION

We’re looking for ambitious, driven and commercially astute Account Managers to join our team as we enter our next phase of growth. This is a fast-paced, high-impact role, where no two days are the same. You’ll balance multiple priorities in order to grow your client portfolio and act as the face of Carwow stock sourcing to your portfolio of dealer partners.

You’ll play a fundamental role in driving platform engagement, dealer growth and adoption of our additional products and services. Success in this role will come from a mix of commercial instinct, resilience and the ability to build meaningful relationships that deliver measurable results. This is primarily a phone-based role, but we encourage face-to-face meetings with high-value and high-potential partners.

RESPONSABILITIES

• Manage a high-volume portfolio of smaller dealer partners, ensuring consistent engagement, retention and platform usage

• Drive dealer activity through high-impact outbound communication, maintaining strong call and email volume while keeping conversations relevant and personalised

• Deliver structured outreach using sales enablement tools (e.g. Groove or similar), following sequences, touchpoints and campaigns to scale engagement efficiently

• Increase platform adoption by proactively supporting dealers with:

  • bidding behaviour and activity

  • onboarding and product understanding

  • usage of platform services (e.g. transport and other ancillary services)

• Identify early signs of churn or disengagement and take swift action to protect revenue and activity levels

• Upsell additional products and services where appropriate, tailoring the pitch to dealer needs and behaviour

• Handle objections confidently and resolve issues quickly, escalating where necessary while maintaining dealer confidence in the platform

• Use performance data to track dealer health, spot trends and prioritise accounts most in need of intervention

• Maintain accurate CRM records, logging touchpoints, outcomes and next steps so portfolio management stays structured and scalable

• Collaborate with the wider team to share insights from longtail dealers, feeding back common blockers, pain points and product opportunities
  

REQUIREMENTS

• Strong communicator: confident, credible and persuasive over the phone; you can build rapport quickly and maintain professional momentum

• Comfortable in a high volume outbound environment, motivated by activity targets and continuous improvement

• Commercially driven: you care about results, performance and hitting targets, and you can connect activity to outcomes

• Highly organised and efficient: able to prioritise a large workload and manage a high number of accounts without losing structure

• Resilient and proactive: you stay positive under pressure, take ownership of problems and push through setbacks

• Data aware and analytical: you’re confident using reports, dashboards and Excel/Sheets to spot patterns and define next steps

• Curious and coachable: you want to develop in account management, seek feedback and continuously improve your approach

• Experience with CRM and sales tools (e.g. Salesforce, Groove, or similar)

• Knowledge of automotive, dealers or marketplaces is a plus — but not essential; attitude and execution matter more

INTERVIEW PROCESS

• Introductory call with the Talent Partner

• Skills-based interview with the Team Manager and another manager within our commercial team

• Interview and role-based task with the Team Manager and a Head Of Department or Director

• Values based interview

WHAT’S IN IT FOR YOU

• 💸 Competitive comp package

• 🌴 28 days' holiday increasing to 35 with length of service, plus extras for house moves, weddings and more!

• 📈 Employee-friendly share options

• 💰 Pension scheme via Royal London - up to 5% company contribution

• ❤️‍🩹 Vitality private healthcare insurance

• 💵 Life Assurance - 4x annual salary

• 💚 Monthly coaching sessions with Spill - our mental wellbeing partner

• 👪 Inclusive parental, partner and shared parental leave including up to 20 weeks' full pay maternity and shared parental leave, and 8 weeks' full partner pay, as well as fertility treatment and pregnancy loss policies

• 🧒🏽 Bubble childcare support and discounted nanny fees for little ones

• 🏖️ 'Work from abroad for a month' annual scheme

• 🧠 Generous learning and development budget

• 🖥️ £500/€550 home office budget

Diversity and inclusion is an integral part of our culture. We know that diverse teams are strong teams, so we welcome those with alternative identities, backgrounds, and experiences to apply for this position. We make recruiting decisions based on experience, skills and potential, so all our applicants are treated fairly and equally.