Account Manager (Merchandising / E-commerce Platform) - A245

Industry

Customer Service and Client Relations

Work Arrangement

Remote

Job Type

Full-time

Work Schedule

40 hours per week with availability across US business hours
US Time Zones (Eastern & Pacific overlap required)

Locations

• Philippines
• LATAM: Mexico City (Mexico), Bogotá (Colombia), Buenos Aires (Argentina), Metro Manila (Philippines), Cairo (Egypt), Tegucigalpa (Honduras)
• Anywhere remote, with strong English communication skills

About Pearl Talent

Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They’re looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we’ve hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.

Hear why we exist, what we believe in, and who we’re building for: WATCH HERE

Why Work with Us?
At Pearl, we’re not just another recruiting firm—we connect you with exceptional opportunities to work alongside visionary US and EU founders. Our focus is on placing you in roles where you can grow, be challenged, and build long-term, meaningful careers.

About the Company

Our client operates a technology-enabled merchandising and fulfillment platform serving high-value B2B customers. The company partners with vendors and internal teams to manage complex order workflows, ensuring timely delivery, operational accuracy, and strong client relationships in a fast-paced environment.

Role Overview

The Account Manager will own the end-to-end execution of assigned client accounts, acting as the primary point of contact for clients, vendors, and internal teams. This role is highly operational and detail-driven, focused on managing live orders, coordinating fulfillment, and ensuring timelines and deliverables are met. You will oversee multiple accounts and projects simultaneously, balancing client communication with backend execution. The role requires strong ownership, organization, and the ability to work independently in a remote, high-volume environment. Candidates who thrive here are proactive, process-oriented, and comfortable managing multiple workflows at once.

Your Impact:

You will ensure seamless execution of client orders from intake through final delivery, directly impacting client satisfaction and retention. Your work will help maintain operational accuracy, reduce fulfillment issues, and ensure vendors meet production timelines. By owning account workflows and resolving issues proactively, you will support smooth cross-functional collaboration and improve overall delivery efficiency. Your attention to detail and follow-through will be critical in maintaining trust with high-value B2B clients.

Core Responsibilities

Client Account Ownership – 35%

• Serve as the primary point of contact for 1–2 high-value client accounts.
• Manage approximately 20 active accounts or projects at various stages.
• Maintain professional, clear, and timely client communication.
• Ensure expectations are met across timelines, deliverables, and quality standards.

Order & Fulfillment Management – 35%

• Review, edit, and process incoming orders for accuracy and completeness.
• Route orders to appropriate vendors and track fulfillment progress.
• Maintain accurate order documentation, timelines, and records.
• Ensure all milestones are executed on schedule from intake to delivery.

Vendor Coordination & Issue Resolution – 20%

• Act as the main liaison for vendor-side account coordination.
• Manage escalations related to delays, production issues, or discrepancies.
• Collaborate with internal support and operations teams to resolve issues.
• Ensure smooth execution across all fulfillment stages.

Process Improvement & Internal Collaboration – 10%

• Identify inefficiencies in account and fulfillment workflows.
• Contribute to process improvement initiatives and documentation.
• Provide feedback loops to internal teams to improve execution quality.

Requirements

Must-Haves (Required)

• 2–4 years of experience in account management, project management, or order management.
• Experience supporting B2B clients or accounts.
• Strong written and verbal English communication skills.
• High attention to detail with excellent organizational skills.
• Ability to work autonomously in a fast-paced remote environment.
• Proficiency with standard business tools and collaboration platforms.
• Availability to work US time zones with Eastern and Pacific overlap.

Nice-to-Haves (Preferred)

• Experience in merchandising, supply chain, production, or fulfillment environments.
• Background in vendor coordination or operational account ownership.
• Experience working with e-commerce or order management platforms.

Tools Proficiency

Must-Haves (Required)

• Google Docs
• Google Sheets
• Gmail
• Slack

Nice-to-Haves (Preferred)

• Order management platforms
• Fulfillment platforms
• Adobe Photoshop
• Adobe Illustrator

Benefits

• Competitive Salary: Based on experience and skills

• Remote Work: Fully remote—work from anywhere
• Performance Bonus: Based on data accuracy, reporting timeliness, and overall sales efficiency
• Team Incentives: Recognition for maintaining 100% CRM hygiene and on-time reporting
• Generous PTO: In accordance with company policy
• Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees
• Direct Mentorship: Guidance from international industry experts
• Learning & Development: Ongoing access to resources for professional growth
• Global Networking: Connect with professionals worldwide

Our Recruitment Process

1. Application
2. Screening
3. Skills Assessment
4. Top-grading Interview
5. Client Interview
6. Job Offer
7. Client Onboarding

Ready to Join Us?

If this role aligns with your skills and goals, apply now to take the next step in your journey with Pearl.