Account Manager/Project Coordinator

We are looking for an experienced and proactive Account Manager to become the main point of contact for our B2B clients (companies using our SaaS product). You will manage client relationships, ensure customer success, coordinate with internal stakeholders, and drive retention and expansion of existing accounts.

Key Responsibilities

• Serve as the primary liaison between our company and client-companies, understanding their business objectives and ensuring our product supports them.
• Build and maintain strong relationships with client decision-makers (e.g., HR, Operations, Admins) and ensure high satisfaction levels.
• Monitor product usage metrics for client accounts, identify opportunities for growth (upsell/cross-sell) and risk (churn indicators).
• Act as the “voice of the customer” internally: collect client feedback, document feature requests, escalate issues to Product Manager / Dev teams as needed.
• Coordinate with internal teams (Product, Support, Sales, Marketing) to deliver on client requirements, customisations, onboarding, and success initiatives.
• Prepare regular client business reviews (weekly/monthly/quarterly), usage reports, and propose value-adds to deepen engagement.
• Ensure contract renewals and drive expansion in existing accounts. Track and report on key account metrics.
• Maintain accurate client records, update CRM or internal systems, and ensure timely follow-up on inquiries/issues.
  

Requirements

• 1-3 years experience in account management, customer success or client-facing role (preferably in SaaS or B2B).
• Strong communication, presentation and relationship-building skills.
• Good understanding of SaaS business model, usage metrics, and client lifecycle.
• Basic analytical mindset: able to interpret usage data, identify trends and prepare actionable insights.
• Proficiency in English (written & verbal) to communicate with international clients and internal teams.
• Self-motivated and capable of working remotely with minimal supervision.

Nice to Have

• Experience in SaaS product environment.
• Ability to work with cross-functional teams (product, marketing, design, support).
• Sales / upsell experience.
• Fluent Azerbaijani in addition to English.
• Previous HR experience is a bonus.

Benefits

• Full-time remote work with flexible hours.
• Opportunity to work with a growing SaaS product and take ownership of client success.
• Professional development and clear growth path
• Collaborative international team and modern remote-first culture.