Account Specialist - (Sales Support)
About Frontier:
At Frontier, we help companies grow full-time, cross-functional teams abroad. We hire the smartest people, and we place them in the best companies. We have placed over 800 hires across 50 different US based startups and high growth companies.
Account Specialist – Role Summary
The Account Specialist partners closely with Account Managers to support customer needs, ensure accurate order setup, and coordinate cross-functional execution from development through delivery. This role serves as a central point of communication across Sales, Art, Production, Approvals, and Operations, helping ensure orders are executed accurately, on time, and with clear customer communication.
Key Responsibilities
Sales & Account Support
- Provide administrative and operational support to Account Managers, enabling them to focus on revenue generation.
- Assist with buy sheets, style setups, existing art changes, art pulls, and data pulls.
- Prepare product details, SKUs, UPCs, design information, and customer data as required.
- Support sales presentations, sample requests, and customer follow-ups.
- Act as a backup point of contact for assigned accounts when team members are out.
Order Management & Systems
- Accurately enter product and customer information into internal systems (FileMaker/ERP).
- Ensure all order details are complete and correctly communicated to Production teams.
- Track order status and proactively flag risks, revisions, or missing information.
- Maintain data integrity across internal and customer systems.
Cross-Functional Coordination
- Serve as a liaison between Sales, Approvals, Pre-Production, Post-Production, Product Development, and Sourcing.
- Coordinate the customer sampling process for domestic and overseas development.
- Escalate issues and follow through to resolution to prevent delays.
- Ensure handoffs between departments are clear and documented.
Customer Communication
- Send periodic updates to customers regarding order status, product launches, and key milestones.
- Capture and track action items from customer and internal meetings and ensure completion.
- Provide clear and timely communication to maintain customer confidence.
Performance Expectations
- High level of accuracy in order entry and data management.
- Strong organization and follow-through across multiple accounts.
- Proactive communication with both internal teams and customers.
- Ability to manage complex accounts with multiple dependencies.
- Ownership mindset with minimal supervision.
Qualifications
- Minimum 5 years of sales support, customer service, or administrative experience.
- Strong Excel and systems proficiency.
- Ability to manage multiple priorities in a fast-paced environment.
- Excellent written and verbal communication skills.
- Strong cross-functional collaboration and problem-solving ability.
- College degree preferred.
About Ripple Junction
At Ripple Junction, our vision is to consistently bring joy to pop culture fans — and that joy starts with our employees. Ripple believes in the value of each employee, reflected in our one-of-a-kind environment. Product or potluck — we work, grow, and succeed together.