Account Supervisor
SUMMARY
The Account Supervisor is responsible for managing, coordinating and leading agency resources to meet the integrated marketing communication needs of assigned accounts. This position is often the primary day-to-day interface with various client decision-makers and, with their Account Director, instrumental to the client’s success with the agency, and gyro‘s financial success with the account. This role also assists agency management to define key strategic issues for clients, and their impact on agency objectives. In addition, they will provide input to the management team on opportunities to generate incremental revenue growth, and will often be responsible for account team direct reports.
ESSENTIAL DUTIES & RESPONSIBILITIES
• Develop knowledge of clients’ business, competitive challenges, and how key strategic issues could impact client/agency objectives
• Develop an understanding of integrated marketing campaign management, production processes and reporting
• Develop project/creative/media briefs based on client/agency input and present briefs to creative team and other agency departments involved in the project’s development
• Be proactive – understand the big picture as well as the details and contribute suggestions, new ideas, procedure recommendations, etc. to team and agency management
• Lead meetings (internal/client) and deliver presentations clearly, effectively and confidently
• Learn how to analyze campaign results, draw conclusions and proactively make recommendations to optimize the client’s program
• Identify new opportunities within existing accounts and/or with complementary businesses to recommend and sell additional agency services
• Understand multiple marketing disciplines beyond just advertising or direct response (e.g., how all disciplines can best work together to support client goals)
• Forge strong cross-agency relationships; help train new team members in agency procedures
• Provide constructive evaluation of clients’ strategic documents and marketing initiatives, and offer appropriate direction and guidance when appropriate
• Function as an informational source of the client’s business for all team members
• Evaluate copy, layout/artwork, media plans and production materials against approved briefs and make recommendations as appropriate prior to concepts being presented to clients
• Anticipate project delays or cost/time overages and proactively address situation with manager
• Keep supervisor and management fully informed of account challenges and opportunities
• Nurture the career development of direct reports by providing meaningful growth and development plans
• Provide leadership, motivate internal teams and forge strong relationships between all agency departments
• Contribute to the overall spirit of gyro by injecting a positive personal impact to the workplace by bringing enthusiasm, energy and a positive spirit to the work environment
• Participate in new business opportunities including coordinating resources and organizing pitch teams
• Manage $1mm to $2mm in agency fees
Qualifications
EDUCATION/TRAINING/EXPERIENCE
• Bachelor’s degree or higher
• 7+ years agency work experience Aviation experience a plus
• Solid knowledge of integrated marketing within an agency account management environment
• Excellent verbal and written communication skills in a client-facing environment
• Highly proficient in Word, Excel and PowerPoint
• Sound analytical skills
• Excellent interpersonal skills
Aviation experience a plus
• Solid knowledge of integrated marketing within an agency account management environment
• Excellent verbal and written communication skills in a client-facing environment
• Highly proficient in Word, Excel and PowerPoint
• Sound analytical skills
• Excellent interpersonal skills
Additional Information
What you will get from us in return is:
Experience working in a culture of inspiration, education, collaboration and celebration — an environment where you will grow as an individual within the advertising and marketing communications profession. The opportunity for advancement in the strategy and account planning discipline, or in other agency disciplines that may peak your interest along the way. And of course, the bragging rights that come with working for the B2B Agency of the Year.