Accounts Receivable Associate, CloudKitchens - Makati City

Who we are 

CloudKitchens helps restaurateurs around the world succeed in online food delivery - our goal is to make food more affordable, higher quality and convenient for everyone. 

We take underutilized properties and transform them into smart kitchens so they can better serve restaurateurs, customers and the neighborhoods they’re in. Every time we launch a new facility we create jobs in that neighborhood, and we’re proud to provide a wide range of cuisines and options for healthy food at an affordable price.

We're changing the game for restaurateurs whether they’re entrepreneurs opening their first restaurant all the way through to your favorite global quick-service restaurant chains. 

What You Will Do

• Collaborate with internal and external customers to resolve inquiries within defined service level agreements (SLAs)
• Manage daily operations and ensure KPIs and compliance standards are consistently met.
• Fulfill basic reporting needs by accurately extracting and organizing data from internal sources
• Act as a go-to contact for questions related to internal programs and policies; escalate issues when necessary
• Maintain accurate, up-to-date documentation for processes, policies, and internal FAQs
• Partner with teams to optimize workflows and identify opportunities for process improvement
• Take ownership of additional ad-hoc projects as assigned

What We Are Looking For

• 1–3 years of relevant work experience in a support, operations, or shared services function
• Bachelor’s degree preferred
• Experience in a high-growth international tech environment is a strong advantage
• Familiarity with data tools like Excel or Google Sheets (VLOOKUP, basic reporting functions, etc.)
• Track record of managing documentation and providing internal support with a customer-focused mindset

What Else You Need To Know

This role is based in our Makati office location. As a company driven by innovation and continuous change, close collaboration is essential. We’re constantly reimagining our industry, creating new products, and refining our processes, and we do our best work together. That’s why all of our office-based teams work onsite, five days a week. 

Ready to join us as we serve those who serve others? 

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