Administrative Assistant/Office Manager
Before reading the job post, we encourage you to watch this video about our company. It gives you an inside look at how we started, the team and culture that made us successful, and where we're going. It's easy to read a job post and apply, but people often wonder about the culture and whether they would fit in. If you want to call Harrow your home and genuinely want to be part of a family and something big, then we encourage you to click this link and get to know us.
Who is Harrow?
Harrow (Nasdaq: HROW) is a leading provider of ophthalmic disease management solutions in North America. Harrow is an incredible entrepreneurial company – where we celebrate the ability of every member of the Harrow Family to be the CEO of their job. Harrow’s values have driven interest over the past decade in attracting high-performing professionals in a variety of disciplines. Members of our Harrow Family often express their pride in being a part of our commitment to (1) innovation, (2) patient access to affordable medicines, and (3) our track record of having never turned down an ophthalmologist doing mission work around the world – providing free medicines in support of mission work aimed at giving or maintaining the gift of sight to those most in need. We encourage you to learn more about Harrow and its unique culture to see if you’re the right person to help contribute as we build a truly exceptional company, one we are all so proud of!
Harrow’s ophthalmic pharmaceutical portfolio is one of the most comprehensive in the industry, including:
- An expanding Retina Portfolio including IHEEZO®, TRIESENCE®, BYOOVIZTM, and OPUVIZTM
- A broad Dry Eye Disease product line, led by VEVYE® and bolstered by well-known adjacent ocular surface disease products such as FLAREX® and FRESHKOTE®
- A peri-operative Surgical product line, led by TRIESENCE®, and BYQLOVITM
- A Rare and Specialty product line, which includes various high-need and utility products such as ILEVRO®, NATACYN®, and VERKAZIA®
- A robust internal development pipeline with multiple late-stage candidates, including MELT-300, MELT-210, H-N08, and CR-01
Job Summary
With dual line reporting to the CEO/President and SVP & GM Manufacturing operations, the Front Office Coordinator is a key member of the site operations team responsible for managing all front desk activities and ensuring a professional, secure, and well-coordinated environment for employees, visitors, partners, and regulatory agencies. This role serves as the first point of contact for the facility and plays a critical role in supporting site leadership with administrative coordination, meeting logistics, and preparation for audits and external visits.
Core Responsibilities
- Serve as the primary point of contact for all site visitors, ensuring professional and welcoming experience.
- Manage visitor check-in/check-out processes in accordance with company policies and security protocols.
- Coordinate and escort visitors, including partners, vendors, and regulatory auditors, ensuring proper access and compliance with GMP requirements.
- Maintain visitor logs, badges, confidentiality agreements, and required documentation.
- Manage expense reports for site leadership and designated staff, including collection of receipts, coding, submission, and reconciliation in alignment with company policies.
- Manage daily front office operations including reception coverage, mail handling (incoming and outgoing), and package coordination.
- Carries out administrative duties such as filing, typing, copying, binding, scanning, etc.
- Maintains office supply inventory by checking stock to determine inventory level, anticipating needed supplies, placing, and expediting orders for supplies, verifying receipt of supplies.
- Ensure the front lobby and meeting rooms are maintained in clean, organized, and audit-ready condition.
- Partner with site leadership to schedule meetings, town halls, and site-wide events.
- Support preparation of agendas, presentations, and logistics as needed.
- Coordinate front-office activities during FDA, State Board, customer, and partner audits.
- Ensure auditor accommodation is prepared, including conference rooms, supplies, and documentation access.
- Work closely with Quality and Operations teams to facilitate seamless auditor movement and communication flow.
- Adhere to confidentiality and audit protocol requirements.
- Prepare rooms and materials for internal meetings, external stakeholders, and VIP visits.
- Coordinate catering, facility setups, and technology support as needed.
- Maintain readiness standards for tour routes, public-facing areas, and presentation spaces.
- Provide administrative support for special projects, site initiatives, and communications.
- Assist with onboarding activities and visitor orientation materials.
Qualifications & Requirements
- 3+ years in administrative, front office, customer service, or office management roles.
- Strong communication, interpersonal, and customer service skills.
- Ability to manage multiple priorities in a fast-paced, GMP-regulated environment.
- High level of professionalism, discretion, and attention to detail.
- Proficiency with MS Office Suite (Word, Excel, Outlook, PowerPoint).
Position Type
- On-Site
Travel
- None