Agent Enablement & Training Specialist

About Igloo

Igloo (formerly Axinan) is the first full-stack insurtech firm to emerge from Singapore. With offices across Singapore, Indonesia, Thailand, the Philippines, Vietnam, Malaysia, China and India, Igloo is fueled by a mission of making insurance accessible and affordable for all. Igloo's innovation solutions empower companies to eliminate operational risk, drive new revenue streams and optimise and enhance their existing products and services. With a successful Pre-Series C fund round of US$36 million in Dec 2023, Igloo has now raised over US$100 million. The leading regional insurtech firm looks to expand regionally with strategic acquisitions and hiring great talent.

As a passionate team building meaningful solutions to make an impact, we are looking for like-minded individuals to join us at Igloo. At our core, we prioritise teamwork and foster a culture built on strong collaboration and we are looking for talented people like you.

About the role

We are seeking an experienced Agent Enablement & Training Specialist with a strong focus on agent onboarding, sales capability development, and digital platform training to join our dynamic team. As an Agent Enablement & Training Specialist, you will be working closely with the IPS team and play a crucial role in empowering Agents to be fully productive, digitally capable, and motivated to drive sales performance and contribute to Igloo’s growth.

Job Responsibilities 

• Conduct onboarding sessions covering product knowledge, regulatory requirements, and sales processes to ensure Agents are fully compliant before selling.
• Provide comprehensive training on Ignite, including account setup, submissions, tracking, and troubleshooting to ensure Agents are fully digitally capable.
• Deliver sales capability development programs covering communication, needs analysis, customer approach, and closing techniques.
• Communicate ongoing sales campaigns, promo mechanics, and incentive structures to boost Agent motivation and alignment with business goals.
• Track Agent productivity, identify skill gaps, and recommend tailored training or coaching to maximize performance.
• Drive engagement through online/offline events, community groups, spotlight stories, and networking to maintain motivation and retention.
• Execute recognition initiatives to celebrate top performers and reinforce positive competition across the Agent network.
• Support Agents in using digital tools, including new feature introductions, updates, and best practices to accelerate adoption.
• Assist Agents in resolving operational challenges (e.g., submission errors, commission inquiries) by coordinating with relevant internal teams for timely resolution.
• Collect and relay insights from Agents to internal teams to enhance products, systems, and overall Agent experience.
• Maintain accurate training records, attendance logs, and engagement metrics to support reporting and decision-making.

Requirements

• Bachelor’s degree or equivalent practical experience, preferably in Business, Marketing, Training/Education, or related fields.
• 2–4 years of experience in sales training, agent enablement, business development support, or similar roles, preferably in insurance, fintech, or telecommunications.
• Experience conducting training or facilitation for frontline sales teams or external partners is an advantage.
• Strong presentation and communication skills; able to engage and influence diverse audiences.
• Data-driven mindset — able to track performance metrics and turn insights into action plans.
• Proactive, independent, and comfortable working in a fast-paced, high-growth environment.
• Growth mindset, willingness to learn, and passion for empowering others.