AI Enablement and Innovation

Gong is seeking a hands-on Staff, AI Enablement and Innovation professional to own our internal AI operating model. Sitting within our IT organization, this role is the heartbeat of our internal digital transformation. You will empower our internal teams by bridging the gap between high-level business discovery and deep technical execution.

You will be the primary architect of Gong’s internal agentic strategy—responsible for "mining" the business for efficiency opportunities while simultaneously building the centralized orchestration layer that ensures our enterprise AI spend is governed, consistent, and scalable. This is a high-impact IC (Individual Contributor) role designed for a "scrappy builder" who thrives on turning internal complexity into streamlined, automated excellence.

RESPONSIBILITIES

1. Strategy & Governance (The "Guardrails")

• Define the Roadmap: Partner with Security, Legal, and business leaders to define the internal AI roadmap.
• Own the Stack: Operate the enterprise AI stack, including LLMs, vector databases, and gateways.
• Standardization: Enforce consistent patterns for tool calling, prompt versioning, state management, and error handling to prevent fragmented, "ad-hoc" agent implementations.
• Lifecycle Management: Manage the full model lifecycle, from evaluation and testing to upgrades and deprecations.

1. Discovery & Execution (The "Gold Mining")

• Business Partnership: Proactively interview teams (Talent, Support, Sales) to identify manual workflows that can be automated via agentic AI.
• Proof of Efficacy: Build and deploy POCs independently to demonstrate ROI before scaling.

1. Financial & Performance Operations (The "Numbers")

• Cost Management: Own the token procurement process and build forecasting/chargeback models to prevent uncontrolled spend.
• Performance Monitoring: Build dashboards to track SLAs/SLOs (latency, accuracy, uptime) and monitor usage, cost, and error rates.
• Optimization: Proactively identify opportunities for cost-saving (e.g., model switching) and performance tuning.

QUALIFICATIONS

• The Persona: You are a Senior IT Business Analyst, Technical Implementation Lead, or Solutions Architect. 
• Technical Depth: Practical, hands-on experience with the modern AI stack (OpenAI, Gemini, Anthropic, Vector DBs). You understand the nuances of state management and prompt versioning.
• Scrappy Builder: You have a "hands-on-keyboard" mentality. You can take an idea from a stakeholder and turn it into a working agentic workflow without needing external engineering resources.
• Business Acumen: Ability to translate complex technical AI patterns into clear business value and ROI for stakeholders.
• Operational Rigor: Experience managing vendor relationships, forecasting technical costs (tokens), and maintaining system uptime/SLAs.

YOU ARE

• Orchestration: Experienced with LangChain, or similar agentic frameworks.
• AI Tooling: Prompt Flow, Vector Databases, and API integration.
• Data & Analytics: Ability to build performance and cost-tracking dashboards (SQL, Tableau, etc.).

PERKS & BENEFITS 

• We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• 401(k) program to help you invest in your future.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.
• Work from home stipend to help you succeed in a remote environment.

The annual salary hiring range for this position is $148,000 - $225,000 USD. 

Compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualification, education, experience, and location. At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits. Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets. 

We are always looking for outstanding Gongsters! So if this sounds like something that interests you regardless of compensation, please reach out. We may have more roles for you to consider and would love to connect.

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Gong recruiting email communications will always come from the @gong.io domain. Any outreach claiming to be from Gong via other sources should be ignored.

Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law.

To review Gong's privacy policy, visit https://www.gong.io/gong-io-job-candidates-privacy-notice/ for more details.