Alignment Engineer (International)

Job Description

Perform Client standards and alignment reviews and work proactively towards aligning Clients that are misaligned against our Company standards. Maintain & Develop Company standards and best practices.

Reporting Structure

This position reports directly to the Alignment Engineering Manager

Job Responsibilities

• Perform Remote Standards and Alignment Reviews.
• Maintain, update, and phase out assigned Clients Standards templates as technology or a Client environment changes.
• Develop and maintain technical knowledge of assigned Clients’ environments.
• Conduct thorough checking, updating and accuracy of Clients’ information and documentation.
• Be responsible for upholding best practices, and reporting recommendations to the vCIO.
• Identify Client technical risk and collaborate with internal teams appropriately.
• Develop both technical and business acumen relating to Client sites
• Proactively maintain and improve Clients’ infrastructure remotely.
• Review project results for thoroughness, outcomes, documentation, and quality of execution
• Maintain strong client relationships.
• Keep abreast of the development of relevant IT and telecommunication systems, hardware and software applications within the industry
• Maintaining and keeping all assigned client documentation in order.
• Assist in the training, mentoring and development of staff.
• Perform general office duties as required remotely.
• Liaise with, manage, and advise Clients, other consultants, and contractors and attend meetings as required.
• Perform other appropriate duties and responsibilities as assigned by the Alignment Team Manager.
• Adopt continuous learning and improvement processes in all aspects of the position.
• Implement, participate in, and promote Company Policies and Procedures.

Job Qualifications:

Technical Qualifications

• Minimum 3+ years of experience in IT administration and/or technical support, or equivalent.
• Strong understanding of IT and telecommunications infrastructure, including hardware, software, and network systems.
• Proven experience managing and troubleshooting network and workstation operating systems, particularly Microsoft Windows environments.
• Familiarity with web and internet technologies and related tools.
• Tertiary qualification in Computer Science, Information Technology, or a related discipline (or equivalent practical experience).

Core Competencies & Soft Skills

• 3 years plus previous experience in IT administration and/or technical support experience, or equivalent.
• Excellent verbal and written communication and strong interpersonal skills.
• Highly organized with strong coordination, prioritization, and time management abilities.
• Demonstrated problem-solving skills and adaptability to new technologies.
• Proactive, self-motivated, and able to show initiative in performing tasks.
• Effective both independently and as part of a team.
• Strong multi-tasking and task management capabilities.
• Maintains a high level of confidentiality, professionalism, and punctuality.
• Ability to interpret and follow instructions accurately.
• Customer service-oriented with a focus on quality and efficiency.
• Able to work collaboratively with employees at all levels of the organization.
• Strong attention to detail and commitment to completing tasks efficiently.
• Demonstrates a professional personal presentation and adheres to Company Policies and Procedures.

Job KPI's

• Knowledge of IT and telecommunications infrastructure, hardware and software applications.
• Utilization in/out department
• Number of completed client assessments
• Number of findings created
• Alignment tickets completed
• Documentation tickets completed
• Security remediation tickets completed

Job Requirements:

• A home office set up that meets the following:
• Computer: A working computer with a minimum of 16GB RAM, SSD storage, and one of the following:
• Windows 11 with an Intel i5 or i7 (13th generation or newer), or
• AMD Ryzen 5 or 7 (7000 series or newer), or
• Apple M2 or higher.
• Internet: Stable internet connection with at least 5 Mbps download and upload speeds.
• Audio Equipment: A quality headset with a noise-cancellation feature for meetings.
• Mobile Device: A smartphone capable of installing the Microsoft Authenticator app.
• Webcam: An HD webcam for video calls.
• A very strong cultural fit the ITS way (Our core values will be discussed during the interview)
• Excellent command of the English language both spoken and written
• Able to work full time for 40 hrs. a week:  8:00 AM to 5:00 PM PST (Monday to Friday)
• Able to pass our online behavior and cognitive assessments.
• Able to provide NBI Clearance (for PH applicants).

Compensation:

Pay rate starts at $8.27/hour and may vary by experience and location.

Benefits:

• Comprehensive Health Plans / HMO (Employee & Dependent/s)
• Life Insurance
• Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)
• Paid Time Off (starts at 15 days per year)
• Maternity/Paternity Leave
• Paid US Holiday
• Night Shift Bonus
• Salary Advancement/Loan
• Health & Wellness Program
• Company-paid training and certification

You have the option to speed up your application process by following the two-step approach below or simply Submit Application by filling out the form (Apply for This Job). Then, someone from our team will reach out to you as soon as possible:

Step 1: Please go to this link for a short technical quiz: PRE-EMPLOYMENT ASSESSMENT

Step 2: Complete this pre-recorded video interview: PRE-RECORDED VIDEO INTERVIEW