Analyst I - Customer Service

Roles & Responsibilities:

• Work closely with Client Service Representatives on accounts; complete tasks assigned promptly
• Stay up to date with Salesforce Que- acknowledge, work, and close cases promptly
• Assist in fixing order errors (Order creation errors or errors techs are receiving in the field)
• Submitting supply requests for fulfillment
• Submitting Corporate Escalations and following up on the tracker
•  Assist with store closing communication and tracking of timely service
• Adding new generators in Salesforce/SPAK
• Recommend, implement, and monitor preventative and corrective actions to ensure that quality assurance standards are achieved.

Qualifications

Qualifications - Education and Technical Requirements

• 0-2 years of experience in a customer service role.
• Graduate in any discipline.
• Good communication skills, both written and verbal.
• Proficient with Microsoft Outlook and other Office tools.
• Strong attention to detail.
• Work experience as a Quality Analyst or similar role
• Strong computer skills and knowledge of
• Strong analytical and problem-solving skills

Additional Information

Disclaimer

The information about this job description given above has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

About the Company

Enviri Corporation (Formerly known as Harsco Corporation) is a market-leading, global provider of environmental solutions for industrial, retail, and medical waste streams, and innovative equipment and technology for the rail sector. We have an unrivalled breadth of experience across the globe and an impressive reputation stretching back more than a century. Based in Camp Hill, PA, with more than 13,000 employees and the company operates in more than 30 countries.

About Enviri GSC

Enviri GSC handles a wide range of services, including finance and accounting shared services, global HR shared services, providing IT services and helpdesk support, and market research support to Harsco globally. We have been operating since 2008 & serving 30+ Countries.