Application Support Agent Senior

Are you ready to discover the role of an Application Support Agent Senior  in Netcompany?

As an Application Support Agent Senior , you will:

• Act as the first point of contact for end users regarding application-related questions and issues.
• Manage and ensure clear and effective communication with end users.
• Provide support services to all stakeholders in line with ITIL best practices, including handling and documenting requests.
• Monitor, follow up on, and coordinate the resolution of incidents and tickets with the IT teams.
• Maintain and regularly update user documentation, including manuals, FAQs, wikis, and information dashboards.
• Participate in regular team meetings to review operations, performance, and objectives.
• Ensure operational continuity by following policies and procedures, and reporting any required improvements.
• Contribute to overall team performance by supporting shared objectives and deliverables.
• Analyse issues and escalate complex cases to the appropriate development teams.

Qualifications

What would make you a fit for the role:

• Minimum 3 years’ experience with ticketing systems and SQL, including a strong understanding of database principles and hands-on use of MySQL or Oracle SQL Developer.
• Good knowledge of relational DBMS, particularly Oracle, including querying and data structures.
• Proven experience using web-based tools in a professional IT or support environment.
• Experience working in an ITIL-based service support environment.
• Knowledge or hands-on experience with ServiceNow ticketing or CRM environments; Jira is considered an asset.
• Understanding of system interoperability, including web services (REST, SOAP) and workflow-based architectures.
• Very good oral and written communication skills in English and French.
• Strong analytical, problem-solving, and learning abilities, with a structured approach to issue resolution.
• Ability to work effectively in an international and multicultural environment, demonstrating strong teamwork and interpersonal skills; knowledge of European HR rules is a plus.

Additional Information

Being a part of the Netcompany team, you will be provided with:

• Opportunity to work in a modern environment.
• Competitive compensation & benefits package
• Hospitalization plan
• Hybrid working model
• Meal and commuting allowance
• Well-being activities (on premises)
• Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings)
• Personalized development plan for targeted career growth

If you are looking forward to being part of a diverse environment and having the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be!

By joining Netcompany Belgium, you will be an integral part of a distinguished team of 600+ tech enthusiasts working for international projects, primarily within the European Institutions market. Whether you're collaborating with clients on their premises or harnessing the power of cutting-edge technologies at our own facilities, you'll have the opportunity to shape the future of digital services in an environment that values your ideas and fosters your growth.

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Please upload your CV in English via the Apply button. All applications will be treated as strictly confidential.

We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our everyday working experience.

In the following link you may find our CV Submission privacy notice: https://netcompany.com/cv-submission-privacy-notice/

About the Company

Are you ready to shape the future technological landscape in Europe?

We are dedicated to responsible digitalization, building innovative, inclusive solutions that drive meaningful impact. With over 8,900 professionals across Europe, we help EU institutions, public and private organizations thrive in a rapidly evolving digital world. Are you ready to shape the future through technology? Your journey starts here. Take a look at some of our impactful projects here: https://netcompany.com/cases/