Application Support Analyst (Eximbills)

The Application Support Analyst will be responsible for providing effective functional and technical support for Trade Finance applications. This includes ensuring issues are properly documented, tracked, addressed, and resolved promptly in accordance with Service Level Agreements, while strictly adhering to RAKBANK IT & Business guidelines and compliance requirements. The role also requires close collaboration and effective communication with business users and software vendors to deliver solutions and resolve issues.

What you will do:

• Functional Support: 

Deliver comprehensive functional support for wholesale banking systems, with a focus on treasury, trade finance, and cash management, ensuring seamless integration and optimal operation.

• Incident Management: 

Manage and resolve incidents related to application issues, ensuring minimal disruption to business operations.

• System Configuration:

Oversee the configuration and customization of applications to meet business requirements.

• Vendor Management: 

Manage relationships with application vendors, ensuring compliance with Service Level Agreements (SLAs) and timely resolution of issues.

• Business Analysis:

Conduct business analysis and requirements gathering to support application enhancements and new implementations.

• Disaster Recovery:

Develop and implement IT disaster recovery plans for wholesale banking applications, ensuring data availability and system resilience.

• Training: 

Provide adequate training and support to end-users, ensuring they are proficient in using the banking applications.

• Reporting: 

Develop and maintain management information reports and dashboards using relevant tools.

• Preventive Measures: 

Anticipate application problems and implement preventive measures to ensure system stability and performance.
 

Qualifications

What you will bring:

•     Bachelor’s degree in computer science, Information Technology, or a related field. A master’s degree or relevant professional certification is a plus.
• Minimum of 4-6 years of experience in Eximbills /Trade Finance application support and configuration management.
• Good Functional knowledge on Eximbills /Trade Finance products viz. (Import LC, Export LC, Collections, Guarantees) 
• Excellent problem-solving and analytical skills.
• Experience in handling interface related issues and resolution of tickets with quality and within SLA.
• Strong communication abilities.
• Java debugging knowledge.
• Hands on experience in UNIX commands.
• Experience and understanding of typical software development lifecycles and best practices.
   

Additional Information

•    In-depth knowledge of Eximbills /Trade Finance application.
•    Excellent problem-solving and analytical skills.
•    Ability to work independently and in a team environment.
•    Proficiency in SQL, Oracle, and other relevant database management systems.
•    Experience with middleware and integration technologies.
•    Ability to manage multiple priorities and work under pressure.
•    Strong vendor management and negotiation skills.
•    Strong communication and interpersonal skills.

About the Company

At RAKBANK, we believe in fostering a culture of innovation, growth, and excellence. We are not just a bank – we are a community that thrives on teamwork, cutting-edge solutions, and the highest standards of governance. Now, We’re looking for a dynamic Application Support Analyst-Eximbills- to join our team at Dubai Silicon Oasis, where you'll lead the way in ensuring issues are properly documented, tracked, addressed, and resolved promptly in accordance with Service Level Agreements, while strictly adhering to RAKBANK IT & Business guidelines and compliance requirements.