What is the salary for this Application Support Analyst role?

Salary information is not publicly listed for this position. Apply directly to discuss compensation with ION Group.

Where is this Application Support Analyst position located?

This is an on-site position at ION Group located in Milan.

How do I apply for this Application Support Analyst job at ION Group?

Click the 'Apply' button on this page to be redirected to ION Group's application portal. Make sure to have your resume ready and tailor your application to highlight relevant experience.

ION Group is actively hiring for Support roles. Visit the company page to see all open positions and learn more about working at ION Group.

Application Support Analyst

ION Group Milan Today

support

We are looking for a Application Support Analyst that will be involved in the current and future delivery support and maintenance of ION and LIST services. You will play a key role in assist customers both from technical and functional point of view.

Your responsibilities

Manage and optimize existing and new application functions;

Ensure the optimal use of the application by the end-users;

Monitor and control the quality of datasets on a daily basis;

Be point of contact for the end-users and handle system issues;

Perform incident management;

Configure and test functionalities;

Support the team in defining and analyzing user requirements;

Develop and maintain functional documentation;

Perform user training.

Your skills, experience, and qualifications

Bs or Ms in a financial or technical related field is preferred;

1.5 year's experience in a similar role in fintech field;

Basic knowledge of SQL language;

Client-focus attitude;

Team player with solid communication and presentation skills;

Strong analytical and problem solving skills;

Ability to manage pressure;

Good written and oral communication skills of English and Italian languages;

EU Work Permit;

Willingness to work shifts;

Availability to work on weekends (only required for Milan location).

Important notes:

According to the Italian Law (L.68/99) please note that candidates from the disability list will be given priority.

Due to the high volume of applications, only those candidates that meet the required criteria for selection will be contacted.

Please do not apply if you don’t currently have the legal right to work in Italy, or if that right is just about to expire, or if that right has restrictions imposed which would prevent you from undertaking a full-time employment contract.