Application Support Engineer
We are seeking a highly responsible and accountable Application Support Engineer to provide after-market support for our AMR (Autonomous Mobile Robot) product line. In this role, you will be the primary point of contact for clients facing issues with deployed AMR solutions, ensuring timely and effective resolution. You will also play a key role in deploying CI/CD updates and maintaining robust automation workflows. The ideal candidate will possess strong troubleshooting skills, a deep understanding of robotic systems, and the ability to manage both technical and customer-facing tasks.
After-Market Support:
- Serve as the first point of contact for clients experiencing issues with AMR systems, including UI, localization, sensor calibration, and integration problems.
- Investigate and resolve complex system-level issues, collaborating with cross-functional teams as needed.
- Document issues, root causes, and solutions for internal knowledge sharing and continuous improvement.
CI/CD Deployment:
- Regularly deploy CI/CD updates to client sites, ensuring minimal downtime and seamless integration.
- Manage and troubleshoot deployment pipelines, including telemetry, logging, and update rollouts.
- Maintain and improve deployment scripts and automation tools.
- Assist team members in configuring their own testing environments and understanding workflows.
Site Deployment and Support:
- Participate in site setup, deployment, and ongoing support for AMR solutions.
- Monitor system health, telemetry, and logs to proactively identify and address potential issues.
- Implement small updates and patches as requested by the team or clients.
Continuous Improvement:
- Analyze recurring issues and contribute to root cause analysis and solution strategies.
- Provide feedback to development teams to improve product reliability and performance.
- Stay up-to-date with the latest advancements in AMR technology, CI/CD practices, and automation tools.
Requirements
Technical Skills:
- 3-5 years of relevant experience in technical support, automation, or deployment roles for robotics, automation, or IoT systems.
- Strong troubleshooting and debugging skills in complex robotic systems (ROS/ROS2 experience preferred).
- C++/Python, Git, Linux, Docker, FastAPI.
- Proficiency in setting up and maintaining testing environments (E2E, integration, automation).
- Knowledge of sensor integration (LIDAR, RealSense, etc.) and localization systems.
- Familiarity with Linux environments and command-line tools.
- Scripting skills (Python, Bash) for automation and deployment tasks.
Product Knowledge:
- Understanding of AMR architecture, workflows, and integration with warehouse management systems.
- Experience with UI/UX troubleshooting and error diagnostics.
- Knowledge of telemetry, logging, and system health monitoring.
Soft Skills:
- Excellent communication and customer service skills for client interactions.
- High level of responsibility and accountability for issue resolution and deployment tasks.
- Ability to work collaboratively in a team and support colleagues with technical guidance.
- Proactive problem-solving and a continuous improvement mindset.
Benefits
- Exciting and challenging problems are addressed using wide-ranging technologies and tools.
- Competitive salary
- Great team culture, peers and workplace