Application Support Specialist
Application Support Specialist
As an integral part of our IT team at Talent Worx, the Application Support Specialist will provide outstanding support and troubleshooting for our software applications. The ideal candidate will have a strong tech background and a passion for delivering exceptional user experiences to ensure smooth operations across the organization.
Requirements
Key Responsibilities:
- Provide technical support and troubleshooting for application issues reported by end-users.
- Collaborate with developers to diagnose and resolve application bugs and performance issues.
- Manage user access and permissions for applications, ensuring compliance and security.
- Develop and maintain application documentation and knowledge base articles for end-user assistance.
- Train new users on application functionalities and best practices.
- Assist in application deployment and updates, coordinating with relevant teams for a smooth transition.
Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Minimum of 3 years of experience in application support or related roles.
- Strong understanding of application development processes and methodologies.
- Proficient in troubleshooting technical issues and providing solutions in a timely manner.
- Excellent communication and interpersonal skills to work collaboratively with users and technical teams.
- Experience with ticketing systems and user support documentation.
Desirable Skills:
- Familiarity with SQL and database management.
- Experience in a SaaS environment.
- Knowledge of ITIL frameworks.
Benefits
"Opportunity to collaborate directly with diverse clients, enhancing professional growth and building strong business relationships.”