Application Support Specialist (Jira/Atlassian)
About Rimes
Rimes provides enterprise data management solutions to the global investment community. Driven by our passion for solving the most complex data problems, we provide our clients with investment intelligence that powers more than US$75 trillion in assets under management annually. The world’s leading institutional investors, asset managers and service providers rely on Rimes to help them make better investment decisions using accurate information and industry-leading technology.
The Opportunity:
Join a dynamic team that powers business-critical applications for a global organization. As a Jira Administrator, you will play a key role in optimizing workflows, ensuring seamless collaboration, and driving efficiency across teams. This role offers the chance to influence process automation and governance standards while working with cutting-edge Atlassian tools.
Responsibilities:
- Provide quality system administration support for Jira, Jira Service Management, Confluence, and associated add-ons and integrations.
- Manage Jira projects, users, permissions, screen schemes, notification schemes, custom fields, workflows, and workflow functions.
- Evaluate and configure Jira and Confluence plug-ins, including licensing, testing, installation, and setup.
- Install and configure custom Jira add-ons to enhance capabilities (e.g., Automation for Jira).
- Establish standards, best practices, and governance for Jira and Confluence management.
- Provide technical support for dashboards, projects, issues, queries, workflows, and reports.
- Develop advanced JQL queries for dashboards, filters, and reports.
- Create automated scripts and triggers using REST API (nice to have) and Webhooks (required).
- Perform Jira instance migrations and collaborate with Atlassian support for issue resolution.
- Partner with stakeholders to gather requirements and optimize business processes.
- Maintain documentation, SOPs, and ensure a healthy application environment through periodic reviews.
Requirements:
- Strong experience with Atlassian Suite (Cloud): Jira Software, Jira Service Management (including Assets), Confluence, Tempo.
- Skilled in Jira Service Management client portal configuration and workflow automation.
- Working knowledge of Atlassian add-ons such as Automation for Jira.
- Familiarity with Agile methodology lifecycle.
- Process governance or strong automation workflow knowledge.
- Excellent verbal and written communication, self-starter attitude, and collaborative mindset.
- Experience: 2–4+ years of relevant experience.
What We Offer:
- Transportation & Rice Allowance
- 20 Days Annual Leave (Pro-rated)
- 2 Days Volunteer Day
- Employee Assistance Program: Mental Health Support
- Life Insurance and Optional Pension Plan: Upon regularization
- Family Benefits: Medical Reimbursement, Medical and Dental (HMO)
Only selected candidates will be contacted for interviews. We appreciate your understanding. Thank you for considering a career with us.
Rimes is committed to promote the values of diversity and inclusion throughout the business. Whether it’s through recruitment, retention, career progression or training and development, we are committed to improving opportunities for people regardless of their background or circumstances.
Visit our Careers page to see our complete listings.