APPLICATIONS ANALYST III LAWSON SUPPLY CHAIN

The Lawson Applications Analyst is responsible for designing, configuring, testing, implementing and supporting Lawson/Infor 10 enterprise resource planning (ERP) system.

Responsibilities: Collaborates with key stakeholders, end users and other members of the business, patient care and Information Technology teams to optimize system configuration, function and access.

• Evaluates problem tickets and service requests, customer requests for system changes, data retrieval requests, system performance problems and optimization opportunities, and participates in the timely resolution of these activities.
• Addresses system concerns for the end-users.
• Troubleshoots and resolves application errors and other system issues.
• Tests the system, including any configurations, customizations and new releases, prior to production implementation.
• Works with end-users and the reporting team to assist with the design and testing of system reports.
• Prepares for and participates in system design, validation and/or remediation sessions.
• Actively leads and takes ownership for the build and maintenance of system dictionaries, profiles, tables and other configuration points.
• Position may require participation in 24/7 department on-call program. On-call employees are required to carry a department issued phone or pager, respond to calls within 15 minutes, troubleshoot problem and provide services off-site as needed and be available to provide services on-site as needed within 1 ½ hours of being called or paged to respond.
• Responsible for addressing a high volume of system-related activities in a timely fashion while consistently maintaining a high level of quality and customer satisfaction.
• Leads small to medium-sized projects.
• Understands data flow to/from other systems and works with the Application Integration team to help resolve data integration issues.
• Manages system enhancement requests directly with the vendor and various IT Technical teams.
• Leads and/or facilitates system design, validation and/or remediation sessions.
• Leads large projects and functions as a subject matter expert on complex, cross-functional projects.

Qualifications

• Bachelor’s Degree in Computer Science, Information Systems or related field.
• • Minimum five (5) years’ experience with the application, module or equivalent system as assigned.
• Advanced knowledge of the assigned application in multiple functional areas
• • Advanced knowledge of the assigned application in at least one functional area
• (e.g. orders, materials management, etc.)
• • Ability to mentor junior application analysts.
• · Possesses logical structured thinking abilities and can develop sound business cases to support planning and critical decision making
• Advanced presentation and facilitation skills
• Required (5+ years):
• · Senior level experience in the Lawson/Infor Supply Chain and Mobile Supply Chain modules
• · Mobile device management (i.e. SOTI MobiControl)
• · EDI (i.e. GHX)
• · Crystal Reports and SQL
• · Supply chain vendor integration (i.e. Qsight, Implant Purchase Management)
• · Lawson Smart Office
• · Lawson IBI
• · Lawson IPA

Additional Information

Preferred:

• · Two (2) or more years’ experience working in a Health Care Application Services department, preferably within an acute care environment.

· Advanced experience with Microsoft office tools, including Word, Excel, PowerPoint and Visio.