We’re seeking a seasoned Accounts Receivable Manager to own end-to-end AR for SILA’s Shared Services. You’ll lead a team of AR specialists, champion process improvements, and partner with operations to accelerate cash collection, reduce DSO, and ensure clean, timely receivables reporting. This is a high-impact role—ideal for a hands-on leader who thrives in a fast-paced, PE-backed environment and enjoys diagnosing root-cause issues and driving systemic solutions.
Key Responsibilities
Team Leadership & Development
- Recruit, onboard, coach, and develop a high-performing AR team.
- Set clear performance objectives, conduct regular reviews, and foster a culture of accountability and continuous growth.
- Balance tactical support (collections, reconciliations) with strategic upskilling (cross-training).
AR Operations Management
- Oversee daily AR workflow: invoice review, payment application, credits, dispute triage, and account reconciliations.
- Ensure SLAs for remittance posting, dispute resolution, and unapplied cash are met.
- Monitor volume and complexity across 40+ locations—reallocate resources dynamically to prevent bottlenecks.
Collections Strategy & Credit Controls
- Design and execute segmented, risk-based collection campaigns to minimize aged receivables.
- Own credit limit reviews: perform risk assessments, set terms, and enforce policy in collaboration with Credit and Treasury.
- Lead root-cause analysis on chronic delinquencies; implement corrective actions (process changes, customer training, system alerts).
Process Improvement & Systems
- Evaluate existing AR processes; standardize and document best practices across all business units.
