Assistant General Manager

About Us

Museum of Ice Cream is an inclusive & immersive brand, designed to captivate your sweetest fantasy and sugar-filled daydreams online and in real life. At the Museum of Ice Cream, we invite you to believe in the magic of creativity, to remind you that inclusive spaces do exist, and to show you that childlike wonder is worth savoring. In our world, ice cream is the agent of change and the vehicle to ignite the creative spirit that lives in all of us. Fueled by the power of imagination, MOIC is a universe of possibilities with tons of room for you to explore.

The Flavor Profile

Museum of Ice Cream is seeking an energetic, hospitality-driven Assistant General Manager to help lead a vibrant team of Show & Service Ambassadors (also known as Scoops), performers, and hospitality professionals. As the General Manager’s right-hand leader, the AGM helps deliver unforgettable guest experiences while overseeing daily operations across guest experience, Food & Beverage, retail and events. This role supports a team of approximately 200 Scoops in a high-energy, experiential environment. 

With significant decision-making autonomy, the right candidate can navigate complex operations and lead large teams with confidence and accountability, with the GM, ensuring alignment and collaboration toward shared objectives. The role also supports key HR operations, including hiring, team development, and employee relations while ensuring compliance with company policies and legal requirements. The ideal candidate brings strong hospitality leadership, energy, and creativity, empowering teams to create memorable guest moments while maintaining a clean, organized, and safe environment that reflects the joyful spirit of Museum of Ice Cream.

Your Day-to-Day

• Oversee daily museum operations, ensuring every guest experience is joyful, immersive, and aligned with the Museum of Ice Cream brand.
• Provide operational leadership for teams including Experience Managers, Show & Service Ambassadors, Food & Beverage, Retail, and Facilities.
• Serve as a hands-on hospitality leader on the floor, modeling exceptional guest service and guiding staff across multiple shifts and dayparts.
• Act as Manager on Duty during evenings, weekends, holidays, and peak periods.
• Lead and inspire the team to bring the MOIC experience to life through playful engagement, storytelling, and memorable guest interactions.
• Foster a fun and positive workplace culture while maintaining professionalism, accountability, and brand standards.
• Support hiring, onboarding, training, and development of team members.
• Coach and mentor Experience Managers and staff in real time, providing feedback and performance guidance.
• Recognize and celebrate strong performance through recognition and acknowledgment.
• Host daily pre-shift meetings to review operations, service expectations, safety reminders, and team engagement.
• Hold managers and staff accountable for opening/closing checklists and SOPs.
• Oversee staff scheduling and labor planning using platforms such as 7Shifts.
• Manage attendance tracking, payroll oversight, and timeclock compliance through ADP.
• Ensure compliance with Nevada labor laws and company policies while maintaining efficient staffing levels.
• You take ownership of the recruitment process, actively sourcing and selecting talent, and ensure a seamless onboarding experience for new hires.

Guest Experience, Events & Revenue

• Manage Banquet Event Orders (BEOs), private events, and birthday parties.
• Ensure strong performance across ticket sales, retail, and Food & Beverage operations.
• Review and reconcile nightly revenue reports, including F&B, retail, and ticket sales.
• Provide operational oversight for Food & Beverage and Retail departments, ensuring quality, consistency, and strong guest engagement.
• Maintain familiarity with soft serve ice cream machines, ensuring proper operation, cleaning, and food safety procedures.
• Ensure all F&B operations comply with Southern Nevada Health District (SNHD) and ServSafe standards.
• Maintain inventory levels and product availability across Food & Beverage and retail operations.
• Establish and maintain par levels for food, beverages, retail merchandise, paper goods, and operational supplies.
• Oversee inventory counts, stock rotation, and product organization.
• Train and coach staff on upselling techniques, product knowledge, and suggestive selling to enhance guest experience and increase revenue.
• Ensure retail displays and food service areas remain organized, stocked, and visually aligned with the Museum of Ice Cream brand experience.
• Monitor guest satisfaction, collecting feedback to continuously improve service standards, cleanliness, and overall guest experience.

Safety & Compliance

• Ensure compliance with OSHA workplace safety regulations.
• Maintain compliance with Southern Nevada Health District (SNHD) food safety and sanitation standards.
• Ensure emergency procedures and incident reporting protocols are followed.

The salary range for this role is $85,000 - $95,000 USD dependent on experience, as well as annual bonus and stock options.

Requirements

The Must Haves

• 5+ years experience managing operations in hospitality, attractions, experiential venues, museums, or entertainment environments.
• Experience overseeing Food & Beverage and Retail operations.
• Experience managing events, birthday parties, or BEO-driven events.
• Experience working in high-volume hospitality environments.
• Knowledge of basic accounting, payroll processes, and financial reporting principles.
• Ability to bend/lift heavy objects of up to 40 pounds
• Ability to stand and walk on your feet for long periods of time, up to 8 hours

Licensing & Certifications (Nevada Requirements). Candidates must possess or be able to obtain and maintain the following:

• Must be 21 years of age or older
• TAM Card (Alcohol Awareness Training)
• Nevada Health Card
• Non-Gaming Sheriff’s Card
• ServSafe Certification
• Southern Nevada Health District (SNHD) Card for Food & Beverage Managers
• Must be willing to obtain a Wedding Officiant License (paid for by the company) if required.

Benefits

The Good Stuff

• Annual Pink Ball (pink-tie themed celebration with a guest!)
• Unlimited ice cream
• Competitive pay
• 16 free museum tickets per year for friends and family
• Free entry for employees
• 50% off retail products
  

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance
• Paid time off
• Stock options
• Ability to advance within the organization

Museum of Ice Cream is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable federal, state, or local law.