Assistant Operations Manager

Job Title: Assistant Operations Manager

Department: Operations

Reports To: Operations Manager

PRIMARY FUNCTIONS: Responsible for managing the operations of a specific team by establishing monthly goals, overseeing staffing, and ensuring compliance requirements are met by all departments. Supervises the operations team and effectively manages the pipeline of loans to reach company goals. Ensures the performance of all duties in accordance with the company’s policies and procedures, all U.S. state and federal laws and regulations, wherein the company operates.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Oversees daily operations, including establishing and exceeding goals, team staffing, SLA’s, and training.
• Supervises the daily activities of the Team Leads, the verification desk, and the Funding Supervisor to ensure effective pipeline management.
• Monitors pipeline to ensure internal compliance policies are enforced and customer service standards are met or exceeded.
• Negotiates and works to resolve problems with broker as it relates to pricing, program changes, and re-works to loan requests.
• Maintains and updates policies and procedures for the department.
• Communicates effectively with Sales Managers and other appropriate positions when service levels are at risk. Identifies issues and recommends areas for improvement.
• Performs other duties and projects as assigned.

DESIRED PERSONAL CHARACTERISTICS:

• Detail oriented and committed to the highest quality
• Self-Starter with positive Can-Do attitude
• Works well under pressure and relishes the responsibility that comes with the job
• Problem solving and analysis
• Decision making
• Results driven
• Communication proficiency
• An open-minded individual that embraces change and innovation

Qualifications

EDUCATION: Bachelor’s Degree required

EXPERIENCE:

• Experience in the Mortgage industry required.
• Minimum five (5) + years of supervisor or management experience preferred.

PHYSICAL REQUIREMENTS:

• This position is in an office setting with computer and general office equipment. The position requires the ability to move freely around within the department and other department locations.

Additional Information

All your information will be kept confidential according to EEO guidelines.