Associate, Client Solutions (Mumbai)
At Unispace, we are committed to transforming workplaces to meet the diverse needs of today’s dynamic global brands. Our agile, end-to-end approach is delivered seamlessly across borders, fueled by strong client partnerships and supported by insightful workplace intelligence and innovative technology.
We believe that everyone deserves to work in an environment that inspires productivity, fosters peak performance, and promotes overall well-being. Across our 48 global studios, we recognize that positive work environments cultivate open, collaborative, and supportive cultures, enriched by the contributions of independent and motivated individuals from all backgrounds.
While our core business revolves around strategizing, designing, and building workplaces for some of the world's leading brands, we understand that our people are our greatest asset. We prioritize their growth and well-being through a comprehensive Employee Value Proposition program that includes rewards and recognition, career development opportunities, and a strong focus on mental and physical well-being.
To further support our team, we embrace flexible working arrangements, including hybrid working options that empower our employees to balance in-office collaboration with remote work flexibility. This approach not only enhances work-life balance but also allows us to harness the full potential of our diverse and talented workforce.
Role Profile:
As Associate, Client Solutions, you will play a pivotal role in developing and executing Unispace’s strategy to build, grow, and sustain strong client relationships across the Asia region. You will be a proactive, results-oriented professional, driving both strategic and tactical initiatives to optimise client engagement, deepen Tier 1 relationships, and accelerate commercial growth across mature and emerging markets.
Responsibilities (not limited to):
- Develop and implement the local Client Solutions strategy, integrating client relationship management, pursuit strategy, and business development activities across mature and growth markets.
- Drive sales performance through faster internal alignment around live opportunities, effective pursuit planning, and deeper cross-functional collaboration.
- Deepen Tier 1 client relationships, with a focus on cross-selling services and increasing share of wallet.
- Develop and utilise local client insights and analytics to continuously inform and refine the Client Solutions approach.
- Proactively track and manage the conversion of leads and the movement of prospects through all sales stages to ensure pipeline discipline and progression.
- Identify and develop new business opportunities with target clients, aligned to strategic growth sectors.
- Report regularly to the India Lead on KPIs, pipeline health, sales performance, and client relationship metrics.
- Conduct Client Relationship Performance (CRP) analysis and provide strategic recommendations based on client feedback and satisfaction trends.
- Collaborate closely across disciplines, regions, and within the region to ensure seamless client experience and aligned pursuit efforts.
- Champion the Unispace culture, values, and behaviours across the Client Solutions function.
- Drive consistent standards, practices, and technology adoption to enhance organisational effectiveness and studio performance.
- Implement and support Corporate Social Responsibility (CSR) initiatives in line with global and local strategies.
Key Performance Indicators:
- Sales Conversion Rate (%): Proportion of opportunities converted from pursuit to win.
- Pipeline Velocity: Speed at which leads progress through sales stages.
- Market Penetration: Growth and share in target sectors and client accounts.
- Account Growth (%): Revenue expansion within existing client accounts.
- Client Retention Rate: Percentage of repeat business and long-term engagements.
- Client Satisfaction (NPS): Net Promoter Score based on client feedback and likelihood to recommend.
- Consistency and adoption of Client Solutions tools and processes across the studio.
About You:
- Minimum 8 years of industry experience in a client-facing role, encompassing both relationship management and business development.
- Proven success in developing and managing client relationships, with a strong client-oriented approach.
- Proven experience in identifying and securing new business opportunities, as well as navigating complex sales cycles.
- Strong understanding of the whole sales funnel, pipeline tracking, and opportunity conversion.
- Experience in pitching and presenting to senior-level stakeholders, with confidence and strategic influence.
- Knowledge of Design & Build methodology, procurement processes, and Commercial Real Estate terminology.
- Commercial acumen with the ability to contribute to strategic direction and revenue growth.
- Excellent communication, influencing, and interpersonal skills.
- Results-driven, proactive, and capable of thriving in a fast-paced, collaborative environment.
What We Offer
In return, you will receive a competitive salary and a generous benefits package, including a pension, paid holiday leave, and travel opportunities across our global offices. Unispace values its employees and offers extensive rewards and recognition, career development, and a focus on well-being.
While we do support Hybrid and Flexible working where possible, there will be a requirement to travel to client-sites as well as to be in our Mumbai studio to collaborate with the team on a regular basis.
Join Us
If you are passionate about joining Unispace and contributing to some of the world’s most recognisable commercial design projects, then please apply through our careers page.
The statements in this job description are intended to describe the general nature and level of work being performed by the person(s) assigned to this job. This job description is not intended to be an exhaustive list of all responsibilities and duties required.
We encourage applicants of all backgrounds to apply, and we are committed to providing reasonable accommodations to individuals with disabilities, allowing them to perform essential job functions as determined on a case-by-case basis.
Inclusion and Diversity Commitment:
At Unispace, we are committed to fostering an inclusive and diverse workplace. We proudly embrace equal opportunity hiring and will evaluate qualified applicants without regard to race, religion, color, age, sex, sexual orientation, gender identity, gender expression, national origin, ancestry, marital status, medical condition (as defined by state law), physical or mental disability, military service, veteran status, pregnancy, childbirth, and related medical conditions, genetic information, or any other characteristic protected by applicable law.
We are proud that our leadership reflects this commitment, with persons of color, women, neurodiverse and LGBTQ+ individuals playing pivotal roles in shaping the future of our organization. Their unique perspectives and experiences drive innovation and help us create a truly inclusive culture. We are dedicated to ensuring that every voice is heard and that our workplace is a space where diversity is not only celebrated but is integral to our success.