Associate Staff Engineer (Infraops Office365)

Requirements

• Hands-on experience with Microsoft 365 administration (Exchange Online, Teams, SharePoint Online).
• Strong understanding of Proofpoint or similar email security platforms.
• Knowledge of Azure Active Directory, conditional access policies, and user provisioning.
• Solid troubleshooting skills for O365 mail flow and Microsoft Teams collaboration issues.
• Understanding of Identity & Access Management (user onboarding/offboarding, AD group administration).
• Basic knowledge of Endpoint Management for Windows/Mac devices and printers.
• Familiarity with VPN and network access dependencies for collaboration tools.
• Awareness of ITIL processes and service reporting metrics.
• Understanding of incident management workflows and SLAs (Freshworks or ServiceNow).
• Relevant certifications:
  • Microsoft 365 Certified: Administrator Associate
  • Microsoft Messaging Administrator (or similar)

Responsibilities

• Manage O365 tenant administration including mailbox provisioning, distribution lists, shared mailboxes, and migration activities.
• Configure and maintain Proofpoint email security policies (anti-spam, anti-phishing, DLP).
• Monitor and troubleshoot mail flow issues such as bounces, delays, compromised accounts, and quarantines.
• Administer Microsoft Teams including user provisioning, collaboration policies, access controls, and issue resolution.
• Ensure email security and compliance, including oversight of DLP alerts and access governance.
• Manage O365 licensing, conduct service health checks, and generate usage reports.
• Coordinate with vendors for incident resolution and escalations.
• Maintain up-to-date documentation for configurations, policies, and operational procedures.

Qualifications

Bachelor’s or master’s degree in computer science, Information Technology, or a related field.

About the Company

👋🏼We're Nagarro.

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at a scale — across all devices and digital mediums, and our people exist everywhere in the world (17500+ experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in!