Associate Systems Engineer (SaaS Operations)

You will be a part of a team responsible for day-to-day operation of various SaaS delivery environments, as well as ongoing initiatives to ensure demonstrated levels of reliability, scalability, and quality of service. The successful candidate will be familiar with software development and deployment processes, relational databases, Windows systems, and have scripting experience. This role focuses on resolving support cases submitted by our partners and customers. Also, they should be comfortable working with and around a wide range of platforms, programming languages, protocols, and web technologies to achieve maximum levels of operational efficiency and quality of service to customers. Some of the things you'll be doing include… 

• Incident management. Day-to-day monitoring of the production service delivery environment to ensure all services and applications are operating optimally and Service Level Agreements (SLAs) are met 

• Administering and maintaining Acumatica SaaS Deployment lifecycle operations 

• Assist in operating and maintaining AWS environments following standard procedures 

• Identify optimization opportunities and solve problems affecting service delivery across all deployed applications, shared services, middle-ware and databases/data stores  

• Provide level 2/3 support for customer/partner initiated issues  

• Identify systems deficiencies and recommend solutions  

• Document forecasts, plans and resolutions for on-going and future reference  

• Innovate, promote and drive adoption of tools, technologies, policies and procedures in support of continuous improvement  

Qualifications

• Bachelor’s degree in Information Technology, Computer Science or equivalent 

• At least 2+ years’ experience in administration of Windows environments  

• At least 2+ years’ experience in basic scripting 

• At least 1+ years’ experience in relational databases, preferably using MS SQL 

• At least 1+ years’ experience in managing websites, preferably using IIS 

• Willingness to adhere to and analyze standards/procedures for workflow and change management.  

• Excellent Troubleshooting skills, extremely customer-oriented, treating co-workers and customers with the utmost consideration and respect.  

• Analytical and problem-solving abilities and the ability to effectively prioritize and execute tasks in a high-pressure just-in-time environment  

• Experience with Accounting, ERP, or other business management software is a plus.  

• Willing to work Tuesday to Saturday, starting at 4:30 AM (Nov–Mar) and 3:30 AM (Mar–Nov)

Additional Information

• Industry competitive salary
• Comprehensive Health & Life insurances  
• Hybrid working
• Office lunch
• Exposure to working with distributed global teams
• Paid paternity leave

Acumatica is an Affirmative Action and Equal Opportunity Employer/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail HR@acumatica.com.

About the Company

Acumatica is a company on a mission. We are a leading innovator in cloud ERP (Enterprise Resource Planning) solutions with growing businesses worldwide. But don’t take our word for it—read what analysts like G2, IDC, Nucleus Research, and Info-Tech have to say about us. Acumatica is different by design and purposely built to help small and midsized companies thrive in today’s digital economy. Our industry-specific business management solution is engineered to address real-world needs—featuring intelligent workflows and market-leading usability that enable companies to manage risk, anticipate disruption, and seize new opportunities. Our principled business practices, growth-friendly licensing, and flexible deployment options put organizations in control of their own future. Acumatica is more than just a product—we are a community of partners, customers, and creators committed to elevating business performance. Our ecosystem is driven by collaboration, merging leading technology and real-world insights to put organizations control of their future. In May of 2025, Acumatica was acquired by Vista Equity Partners, a global investment firm focused on enterprise software, data and technology-enabled businesses.

Acumatica’s culture is collaborative and high-energy. We are passionate about our product and our mission, and we are loyal to each other and our company. We value work/life balance, efficiency, simplicity, freakishly friendly customer service, and making a difference in the world. Acumatica offers exceptional professional and financial growth potential. To learn more about Acumatica’s mission, please visit: http://www.acumatica.com.