Audio-Visual Technician

Company Summary:

Since 2002, DVI Solutions has been a leading provider of audio-visual setups to help our clients communicate and collaborate better--whether it's with colleagues across the office, or partners on the other side of the world. We have presence across Japan, Singapore, Thailand, Shanghai, Hong Kong, Philippines, Vietnam, India, Malaysia and Indonesia. Our satisfied clients include corporations, government agencies, schools, retail stores, hotels and many more.

Position Overview:

We are looking for an experienced AV Field Technician (Level 2 Support) to join our team. This role involves providing onsite and remote support, troubleshooting, and maintenance of audiovisual systems at client locations. You will handle issues escalated from Level 1 support, assist with equipment setup, and ensure AV systems run smoothly during meetings and events.

This is a full-time onsite role, working 5.5 days per week (Monday to Saturday, with a half day on Saturday)

Key Responsibilities:

• Provide Level 2 technical support for AV systems such as video conferencing, displays, projectors, and sound systems.
• Troubleshoot and resolve issues escalated from Level 1 support, including hardware, connectivity, or configuration problems.
• Perform regular maintenance and testing of AV equipment to ensure optimal performance.
• Assist in installing and setting up AV equipment including microphones, speakers, displays, and control panels.
• Provide onsite support during meetings or events to minimize downtime and ensure smooth operation.
• Coordinate with project teams on system installations or upgrades when required.
• Maintain accurate documentation of service calls, issues, and resolutions.
• Support inventory management and coordinate repairs or RMAs when needed.

Requirements

Skills and Qualifications:

• Minimum 1–2 years of experience in AV support, field service, or a similar role.
• Good understanding of AV systems, wiring, and basic signal flow.
• Familiarity with common AV control systems (e.g., Crestron, Extron, AMX) is an advantage.
• Experience with video conferencing platforms such as Microsoft Teams or Zoom.
• Basic knowledge of networking and connectivity troubleshooting (IP, PoE, etc.).
• Strong problem-solving and communication skills with a customer-oriented approach.
• Able to work independently and manage multiple tasks onsite.
• Willing to travel to various client sites as required.

DVI Solutions is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.