Automation Solutions Analyst 3
$85k - $90k USD
Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations. Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions. Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment. Join us and become a part of a company that is shaping the future of technology. At LG, we strive to make Life Good for Everyone.
What we can offer:
A crafted employee experience designed to foster professional growth, a focus on health & well-being and an internal community that will set you up for success.
We offer an environment that enables colleagues to demonstrate their capabilities, focus on their work and create value. At LG, you're encouraged to take a creative and individual approach to challenges with strong emphasis placed on performance and skill—and equal, merit-based opportunities across the board. We want our colleagues to grow with our global business. That's why we deliver sure rewards for exceptional performance and offer industry-leading benefits. Come join the team!
The Opportunity:
Join LG Electronics and be part of the team driving the next wave of digital transformation. As an Automation Solutions Analyst 3, you’ll design, develop, and implement advanced automation tools, including chatbots, voicebots, and GenAI-driven solutions, that elevate customer experiences and optimize business operations. You’ll work closely with cross-functional teams to bring innovative ideas to life, delivering measurable impact across the organization. This position is ideal for someone who blends strong technical expertise with a passion for creating smarter, more connected ways for people and technology to work together in a dynamic, future-focused environment.
Qualifications:
- Automation Strategy & Execution: Collaborate with business stakeholders to identify automation opportunities, define solution requirements, and deliver scalable automation initiatives using chatbot, voicebot, and GenAI platforms.
- Process Optimization: Analyze existing workflows to identify inefficiencies and recommend automation-driven improvements that enhance productivity and customer satisfaction.
- Solution Design & Development: Collaborate with cross-functional teams and external vendors to design, test, and deploy automation solutions that align with LG’s business objectives and compliance standards.
- Performance Monitoring: Develop and maintain dashboards and KPIs to measure automation performance, adoption, and ROI, providing actionable insights for continuous improvement.
- Cross-functional Collaboration: Work closely with customer service and operations teams to ensure automation solutions are integrated seamlessly into business processes.
- Innovation & Research: Stay current with emerging automation and AI technologies, evaluating their potential to enhance LG’s customer experience and operational capabilities.
- Other duties as assigned
Education / Experience:
- Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field. Master’s degree preferred.
- 3-5 years of experience in automation, digital transformation, or customer experience analytics, preferably within a large enterprise or technology-driven organization.
- Hands-on experience with chatbot/voicebot platforms (e.g., Google Dialogflow, Microsoft Bot Framework, Amazon Lex).
- Familiarity with GenAI tools and frameworks (e.g., OpenAI, Azure OpenAI, Google Studio, Anthropic or similar).
- Proficiency in data analysis, process mapping, and automation tools (e.g., UiPath, Power Automate) and data visualization platforms.
- Strong analytical mindset, excellent communication and stakeholder management skills, and the ability to translate business needs into technical solutions.
- Proficiency in English; bilingual skills (Korean) are an asset.
#LI-TF1
Recruiting Range
$85,000—$90,000 USD
Benefits Offered Full-Time Employees:
- No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.
- Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options.
- Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time.
- Performance based Short-Term Incentives (varies by role).
- Access to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives.
- Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities.
- Group Rate Life and Disability Insurance.
Benefits Offered Temporary/Contractors:
- Eligible for the relevant benefit programs offered through our partner agencies.
Privacy Notice to California Applicants
At LG, we aspire to empower people and celebrate differences because we believe diversity will create the unexpected. We provide equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Consistent with our commitment to providing equal opportunity and embracing diversity, LG has implemented affirmative action to ensure applicants are employed and employees are treated without regard to these characteristics.
In addition to the above, LG believes that pay transparency is a key part of diversity, equity, and inclusion. Our salary ranges take into account many factors in making compensation decisions including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs. While we consider geographic pay differentials in final offers, because we operate in many geographies where applicable, the salary range listed may not reflect all geographic differentials applied.