Automation Support Specialist

We are seeking a detail-oriented Automation Support Specialist to support backend systems and no-code automations for a U.S.-based organization. This role focuses on maintaining data accuracy, monitoring automation workflows, and ensuring smooth day-to-day system operations. It’s an excellent opportunity for someone who enjoys structured work, backend processes, and learning automation tools.

Duties / Tasks to perform

• Maintain and update backend spreadsheets, databases, and lookup tables used in automations
• Monitor and audit Zapier and Power Automate workflows daily; identify and resolve basic errors
• Ensure data accuracy and consistency across multiple systems to keep automations running smoothly
• Generate Zoom links, process attendance reports, and update tracking sheets
• Update automation-driven email templates, merge fields, and backend settings (no direct external communication)
• Run test data through automation workflows and document issues or improvement needs
• Assist in maintaining reporting dashboards related to activity tracking and compliance
• Keep SOPs, process documentation, and automation logs up to date

Requirements

• Basic familiarity with Zapier and/or Power Automate
• Strong Excel skills (data entry, data cleanup, basic formulas)
• Ability to maintain accurate, structured data across multiple systems
• Experience monitoring and troubleshooting basic automation errors
• High attention to detail and consistency in backend operations
• Ability to follow established workflows and document updates clearly
• Comfortable learning new tools and navigating multi-system environments

Preferred but not required:

• Experience building or testing no-code / low-code automations
• Understanding of workflow logic (triggers, actions, data mapping)
• Familiarity with lookup tables, merge fields, or template-based automations
• Experience with backend tools such as Zoom or CRM platforms
• Basic QA or testing mindset
• Prior experience in operations, systems, or data management roles

Schedule: Monday through Friday, flexible schedule, approximately 10 hours per week, within Eastern Time (GMT -5)

Benefits

• Competitive pay in US Dollars.
• You'll get to work with some amazing, respected business professionals.
• We really value and encourage input from our team members.
• We offer different payment methods (Zelle, Face Bank, Binance)
• You'll get paid every two weeks
• Birthday and work anniversary celebrations.
• Alliances with many brands grant extra benefits to freelancers.
• Weekly recreation dynamics that foster a healthy work environment.

📌 Before You Apply, Please Read:

At Freelance Latin America, we’re excited to connect you with meaningful remote opportunities. However, we want to be clear:

⏰ These are professional roles with set schedules defined by the client.
Consistent availability is expected. You will have a set work schedule determined by the client, and you are expected to be present during those hours.

🤝 You will be part of the client’s team.
You’ll follow their company guidelines, communication practices, and workflows, ensuring seamless collaboration.

📈 KPIs and goals matter.
Your performance will be measured to ensure alignment with client expectations and project objectives.

🧑‍🏫 Training may be required.
You might need to complete training to fully understand your role, tools, and client processes.

🎯 Commitment and responsibility are essential.
We work with clients who rely on your dedication to deliver consistent, high-quality results. This is key to building trust and long-term partnerships.

🚀 Ready to grow your career with us?
Apply only if you are ready to commit, learn, and take ownership of your role.