Wachter's greatest asset is the people who work here. Join the Wachter family and chart your career path!
About Us:
At Wachter, we specialize in delivering innovative, state-of-the-art audiovisual systems for a wide range of industries. From corporate offices to educational institutions, we design, install, and maintain systems that enhance collaboration, communication, and experiences for our clients. Our team is committed to excellence in both technical capabilities and customer service, and we are looking for an AV Field Engineer to join our growing team.
As a company, we value a culture of continuous learning, hands-on problem solving, and client satisfaction. We offer a collaborative and supportive work environment where your skills will be valued, and your professional growth is encouraged. If you’re looking for a challenging yet rewarding role in the AV industry, this position could be a great fit for you!
General Summary:
The AV System Designer is responsible for designing, engineering, and supporting commercial audio‑visual systems across a wide variety of client environments. This role requires strong technical expertise in audio, video, and control systems, along with the ability to collaborate effectively with engineering, CAD, programming, staging, and field teams. The AV System Designer oversees projects from initial concept through commissioning, ensuring technical accuracy, quality, and client satisfaction.
Essential Duties & Responsibilities:
System Design & Engineering
Design audio, video, and control systems that align with client needs, AVIXA standards, and ADA requirements.
Develop system architectures using technologies such as Biamp, Q-SYS, Crestron, Extron, DVLED, distributed video, and routing platforms.
Produce Bills of Materials (BOM), Statements of Work (SOW), and technical sketches for proposed solutions.
Perform detailed design reviews with the AV engineering team to validate system integrity and feasibility.
Documentation & Coordination
Create and revise system documentation, collaborating with the CAD team to ensure accuracy and consistency within project drawings.
Work closely with staging and configuration specialists to verify completeness of pre-installation deliverables.
Partner with AV programmers to confirm that control and audio programming meet SOW requirements and client expectations.
Project Support & Execution
Provide remote technical support to on-site installation technicians during deployment.
Support AV Field Engineers during the commissioning phase to ensure systems function as designed.
Maintain responsibility for the technical success of assigned projects from initial discussions through commissioning and client training.
Technical Support
Deliver Level 2 helpdesk support for audio-visual systems and escalate issues when necessary.
Assist internal teams with troubleshooting and resolving complex AV system challenges.
Qualifications and Experience:
Required
High school diploma or equivalent.
Three (3) years of experience designing and engineering commercial audio-visual systems.
Three (3) years of experience installing, troubleshooting, and commissioning AV equipment.
Strong interpersonal, verbal, and written communication skills.
Proficiency with Microsoft Office applications.
Technical experience with platforms such as Crestron, Biamp, Q-SYS, and Extron.
Ability to create and interpret system drawings, familiarity with AutoCAD.
Preferred
CTS certification (CTS-D or CTS-I a plus).
Additional industry certifications in relevant manufacturer technologies.
Experience working in a collaborative engineering environment.
Working Conditions & Physical Demands:
Ability to lift and move equipment up to 50 lbs.
Comfortable working at heights and climbing ladders to access equipment or set up systems.
Ability to work in varying physical environments, including confined spaces or noisy environments.
Must be able to travel up to 75% of the time for on-site installations, client meetings, and support.
Ability to work independently and manage time efficiently while handling multiple projects simultaneously.
Ability to adapt to changing site conditions and ensure timely and successful project completions.
