B2B Customer Service Specialist

About BiOptimizers
At BiOptimizers, our mission is to move people from baseline health to peak biological performance. Rooted in scientific rigor, we design supplements and experiences that empower individuals to excel. Our remote-first team collaborates cross-functionally, blending innovation with results to magnify human potential.

Role Overview

As a retail customer service representative, you will be responsible for providing exceptional support to retail accounts. You will handle order processing, customer inquiries, resolve customer issues, handle sales team questions, and ensure a seamless experience for our retail customers. Your primary goal is to maintain high customer satisfaction and support sales growth in the retail sector.

Key Responsibilities

• Dedication and ability to manage multiple tasks in a pressured environment

• Deal directly with customers by phone, email, chat or ticketing system

• Respond within one hour to customer inquiries

• Provide pricing, stock and delivery information

• Follow up on customer satisfaction
  

Required Qualifications

• Health and wellness industry experience, particularly in dietary supplements, vitamins, or nutraceuticals

• 2 years of customer service or equivalent experience

• Demonstrated ability to deliver results in a remote or asynchronous environment

• Strong written and verbal communication skills

• Self-starter that works well alone or in small groups

• Ability to work on multiple tasks at once in a medium to short timeline
  

Preferred Qualifications

• Ability to work with different platforms(Zoho, Acumatica, SPS, etc,)

• Familiarity with [e.g., health and wellness space, supplements, e-commerce]
  

Soft Skills

• Strong attention to detail and organizational skills

• Ability to adapt to changing priorities and work in a fast-paced environment

• Commitment to fostering an inclusive and collaborative team culture

Work Location

This is a fully remote position. BiOptimizers has a globally distributed team and supports flexible work arrangements across time zones.

Company Hours & Collaboration

With team members across many countries and time zone differences of up to 16 hours, we’ve established a standard collaboration window from 9:00 AM – 5:00 PM EST.

This is not a required work schedule, but a shared time frame for meetings and team syncs. At BiOptimizers, we support flexibility — team members are encouraged to work the hours that best suit them, as long as they:

• Attend required meetings

• Communicate effectively across time zones

• Deliver work by agreed-upon deadlines
  

Equal Opportunity Statement

BiOptimizers is committed to diversity and inclusion and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other basis protected by applicable law.