B2C/ E-Commerce Warehouse Manager
Company Overview
Since its inception in 1995, FNS has been focused on providing the best total logistics services by implementing our core values: trust, communication, team play, challenge, and balance. Through trust, we can be a logistics partner that customers trust with a diverse group that works together based on a strong, unified belief. By communicating with and accommodating the voices of customers and co-workers we can deliver the best services. Our team play is enhanced by the appreciation and cooperation with each other with a focus on a singular goal. Challenging the status quo and innovating, FNS is unafraid of failure and strives to develop and improve our processes. Work-life balance strives to provide individuals with happiness to achieve and grow together.
For 2025, we have set out to become one of the nation’s top 25 logistics companies with more than $1,500M in sales, with the best employee and customer satisfaction, and a network of over 100 different partners.
To achieve our goals, there is an emphasis on three traits of work. We promote a family-like working environments allow us to help promote every member’s work-life balance, allowing us to develop cooperation and care for one another like family. We are nominated by our customers whom we can grow with based on a trusting relationship between our services and our customers. We specialize fields of work where professionals can nurture their talent, and we focus on every member’s work-life balance so that members may cooperate and care for each other like family. Our core values are integral to the success and growth of FNS.
To Discover more, please visit our website at http://www.fnsusa.com
Location:18620 Harmon Ave., Carson, CA 90746
Responsibilities
- Manage end-to-end B2C / E-Commerce fulfillment operations (Inbound, Picking, Packing, Shipping, Returns)
- Oversee cosmetics-specific handling requirements (SKU control, lot/expiration management, packaging quality)
- Ensure accurate and timely order processing through WMS-based operations
- Monitor and improve key operational KPIs (Order accuracy, SLA, productivity, cycle time)
- Manage warehouse staff and daily labor planning
- Coordinate with customer service and brand partners on order issues and escalations
- Support new B2C customer onboarding and operational setup
- Identify process improvement opportunities to enhance efficiency and scalability
Qualifications
- 5+ years of experience in B2C / E-Commerce warehouse or fulfillment operations
- Hands-on experience in cosmetics, beauty, or consumer goods fulfillment
- Strong understanding of B2C order processing workflows
- Experience using WMS systems for inventory and order management
- Proven ability to manage on-site staff and operational performance
- Strong communication and problem-solving skills
- Bilingual proficiency in Korean and English is required.
Preferred Qualifications
- Experience supporting DTC, Shopify, Amazon, or omnichannel fulfillment
- Knowledge of cosmetics compliance requirements
(lot tracking, expiration date control, returns handling) - Experience in fast-paced, high-SKU B2C environments
- Process improvement or new operation setup experience
- Business-level English communication skills
The base pay range for this role is between $90,000 - $120,000 per Salary, and your base pay will depend on your experiences, qualifications, and skills.
Benefits (Full-Time ONLY)
- Health, Dental, and Vision PPO Insurance
- Life, STD, LTD Insurance
- 401(K) Plan
- Paid Time Off
- Additional Paid time off (Bereavement, Wedding, Birth of a Child, etc.)
- Years of Service Awards
- Education Assistant Program (Based on Eligibility)
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