Bilingual Client Success Coordinator (French/English)

Founded in 2015, Maple is a fast-growing health tech company with a vision to power the future of healthcare by building a connected and superior experience for patients, doctors, nurse practitioners and other types of health providers. 

We offer virtual care services across multiple distribution channels, including Direct-to-Consumer ("B2C"), Employers and Private Insurers ("B2B") and Public Sector Institutions ("B2I"). With a growing network of 2,000+ healthcare providers and nearly 4 million Canadians with access to our services, Maple is one of Canada’s fastest-growing virtual care companies. 

We have established an entrepreneurial culture centered around our purpose to support people’s health and well-being and to strengthen the healthcare system. We attribute our success to our team, who has helped us achieve numerous noteworthy awards including: LinkedIn's Top 10 Startups, Deloitte Canada’s Technology Fast 50, Globe & Mail's Top Growing Companies in Canada, North America’s Inspiring Workplaces, and Glory Professional’s The Power 50: Canada’s Most Impactful Companies.

We’re hiring Bilingual Client Success Coordinators to join our Client Success team. We have multiple openings supporting different partnership programs at Maple, all focused on helping organizations successfully deliver Maple’s healthcare services at scale.

In this role, you’ll provide day-to-day coordination and operational support for a portfolio of partner programs. You’ll help keep programs running smoothly by managing workflows, maintaining accurate records, preparing reports, and supporting partner communications. 

This role is ideal for someone who enjoys bringing structure to complexity, communicating clearly, and contributing to meaningful work that improves access to healthcare, while growing a long-term career in Client Success.

In your first 90 days, you’ll build a strong foundation in Maple’s tools, workflows, and partnership models. You’ll take ownership of core coordination tasks, build trust with teammates and partners, and contribute reliably to day-to-day program operations. Your impact will show up in the consistency, clarity, and follow-through you bring to your work.

Over the next 12 to 18 months, you’ll grow into a subject matter expert on Maple’s partnership programs and operational workflows. You’ll help strengthen recurring processes, support onboarding and renewals, and contribute ideas that improve how we scale client success across multiple programs. You’ll play a key role in maintaining reliable delivery while helping the team operate more efficiently over time.

We want you to love working at Maple—feeling challenged, supported, and cared for. Just as we strive to grow and improve, we encourage you to embrace the same mindset as you work toward your personal best. Together, we can learn, develop, and power the future of healthcare. At Maple, your success is our success.

We care about your health and well-being. Here’s how we’ve got you covered:

The pay range for this role is $58,000 – $67,000 + variable compensation. Offers can vary depending on skills, experience, and readiness to meet Maple’s expectations for this level. We encourage open conversations about pay. If you have questions about how compensation works at Maple, you’re welcome to ask at any point in the interview process.

At Maple, we do not currently use Artificial Intelligence (AI) or automated tools to screen, assess, or select candidates. Every application is thoughtfully reviewed by our Talent Acquisition team or hiring managers.