What is the salary for this Bilingual Customer Care Representative ( FR/ENG) role?

Salary information is not publicly listed for this position. Apply directly to discuss compensation with EQ Bank | Equitable Bank.

Where is this Bilingual Customer Care Representative ( FR/ENG) position located?

This is an on-site position at EQ Bank | Equitable Bank located in Toronto.

How do I apply for this Bilingual Customer Care Representative ( FR/ENG) job at EQ Bank | Equitable Bank?

Click the 'Apply' button on this page to be redirected to EQ Bank | Equitable Bank's application portal. Make sure to have your resume ready and tailor your application to highlight relevant experience.

What is EQ Bank | Equitable Bank?

EQ Bank | Equitable Bank is actively hiring for Support roles. Visit the company page to see all open positions and learn more about working at EQ Bank | Equitable Bank.

Bilingual Customer Care Representative ( FR/ENG)

EQ Bank | Equitable Bank Toronto 1 day ago

support

Reporting to the Manager, Customer Contact Centre, the Bilingual Customer Care Representative will interact directly with customers, understand their needs, troubleshoot issues, answer product and banking inquiries, resolve issues, perform proactive account maintenance all while delivering a seamless customer experience across all channels of communication. An integral member of the Digital Banking team, this individual will collaborate daily with Digital Operations, IT Operations, and Global Security & Marketing teams.

The Work !

Deliver exceptional customer service to EQ Bank’s prospective customers by identifying their banking needs and providing accurate information and guidance on EQ Bank’s suite of products and offerings

Field large volumes of inbound calls and chats and ensure best-in-class service standards, while meeting EQ Bank’s response and resolution SLAs

Own the digital-onboarding experience and help customers onboard successfully, resolve issues if any and communicate status to all stakeholders involved in a timely manner

Strive to resolve customer issues and queries at first contact and escalate issues in accordance to EQ Bank’s complaints handling process

Communicate effectively with customers and propagate EQ Bank’s core values of Respect, Agility, Integrity, Service and Empowerment to build lasting customer relationships

Execute established controls to ensure adherence to regulatory requirements, Equitable and EQ Bank policies and Code of Conduct and Ethics

Identify, recommend and participate in implementation of opportunities for continuous improvement relative to customer experience and product delivery

Shifts :

Training Period: 5-6 weeks: 9:00 AM to 5 :00 PM

After the initial training period, the 4 main shifts are: 8 AM to 4 PM, 12 PM to 8 PM, 2PM-10PM and 4- midnight with a range of staggered start times in between

Shifts will be assigned as per business needs but will be shared several weeks in advance and set for 1-2 months

The incumbent should be prepared to work evening shift and also on weekends