Bilingual Health Care Assistant

At Planned Parenthood of Wisconsin, Inc. (PPWI), we work to provide quality, affordable health care services, comprehensive education, and strong advocacy. We serve over 60,000 patients annually in 18 health centers statewide, making us the largest and most trusted reproductive health care provider in Wisconsin. Our goal is to help keep Wisconsin safe, healthy and strong!

This is an excellent opportunity for a Bilingual Health Care Assistant (40 hours/week) at our Madison South Health Center. As a valuable member of our team, all Health Care Assistants are provided paid training to learn how to deliver clinical care and how to complete medical administrative tasks.

As part of our comprehensive benefit package, we offer:

- Company contribution toward medical insurance deductible

- Generous Paid Time Off

- 11 Days of Holiday Pay

- Immediate 401(k) Vesting with up to 6% company contribution

- Paid Parental Leave

- Tuition Assistance

- Public Service Loan Forgiveness Program

PURPOSE of POSITION:   

Assists patients seeking sexual and reproductive health care by interviewing, screening, educating and preparing them for their appointment.  As a member of a health care team, the Health Care Assistant (HCA) provides medical and administrative support to ensure efficient operation in the clinic setting. The HCA facilitates clinic flow; ensures availability of patient care supplies; performs laboratory and screening procedures and participates in the implementation of patient care plans.  This position is also responsible for front desk duties. 

QUALIFICATION REQUIREMENTS: 

· Must be committed to providing excellent customer service and support the vision and values of Planned Parenthood of WI.  

· Support for the mission of PPWI and it’s commitment to a culture of diversity, equity, inclusion and belonging.  

· Must be sensitive to cultural and ethnic differences among staff and patients and be able to relate to diverse communities. 

· Committed to providing non-judgmental, patient centered care to ensure highest level of patient satisfaction.   

· Demonstrates organization and time management skills to manage a variety of tasks effectively.  

· Ability to communicate clearly and effectively with patients, staff and other external parties in a courteous and friendly manner in person and over the phone.  

· Experience in electronic health records (EHR), electronic practice management (EPM) system, Office 365, and Microsoft Office Products preferred. 

· Accuracy and attention to detail is essential. 

· Effective written and verbal communication skills. 

· Ability to read and implement written and verbal instructions.   

· Ability to work independently and as a team member.   

· Ability to handle sensitive information in a confidential manner.   

· Some positions require bilingual English/Spanish skills. 

· CPR certifiable. 

EDUCATION and EXPERIENCE: 

1. High school diploma, GED or equivalent. 

2. Certification from an accredited medical assistant technical program is preferred. 

3. Experience in reproductive health, family planning, obstetrics, gynecology or related medical/surgical experience is a plus. 

4. Bilingual in English & Spanish is required

PHYSICAL REQUIREMENTS:   

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   

Physical demands of the position necessitate hearing, talking, handling and grasping regularly.  May require lifting up to 30 pounds. Specific vision conditions include close vision reading. Requires the ability to operate a computer, telephone, fax, copy machine and calculator.  Requires the ability to operate medical equipment.  

WORKING CONDITIONS:   

The position is generally performed in a medical office environment but involves frequent interruptions.  The noise level is usually moderate.  The work environment characteristics are representative of those an employee encounters while performing the essential functions of this position.  Reasonable accommodations, however, may be made to enable individuals with disabilities to perform said essential functions. 

Will work with blood or blood-borne pathogens and will require OSHA training which will include extensive safety precautions and the use of protective equipment.   

Availability to work flexible hours and travel to other Planned Parenthood of Wisconsin (PPWI)health centers as needed. 

This position may require occasional regional and/or statewide travel, therefore a valid driver’s license and auto insurance in accordance with agency liability standards may be required. Must have transportation.   

Evening and/or weekend hours may be necessary. 

PPWI is an equal opportunity employer committed to diversity in the workplace.

#LI-DS1