Bilingual Night Compliance Manager

Are you looking for a part-time evening position with a flexible schedule?

If you are bilingual (English/Spanish), have management experience and good communication skills, you'll want to check out this job at City Wide Facility Solutions!

City Wide Facility Solutions, the nation's leading sales and management company in the building maintenance industry, provides solutions to a wide range of issues clients face at their facilities. We offer competitive pay within a collaborative and energizing culture.

Position Summary: The Night Manager at City Wide Facility Solutions plays a critical role in overseeing the quality of our cleaning operations during night shifts. This position entails managing relationships with Independent Contractors (IC), ensuring contract compliance, and maintaining high standards of service that meet client expectations. This isn't your typical office job! You'll be out in the field, visiting clients' properties to make sure they receive top-notch service.

Key Responsibilities:

• Review and assess the effectiveness of cleaning operations based on client feedback and contractual obligations.
• Develop strong working relationships with Independent Contractors to foster collaboration and ensure adherence to City Wide’s standards.
• Conduct regular inspections of facilities to ensure compliance with operational guidelines and client specifications.
• Facilitate communication between field teams and management to report on daily operations and any urgent matters that arise.
• Address customer concerns and complaints promptly and effectively to ensure client satisfaction.
• Oversee the execution of City Wide’s policies related to new client starts and complaints.
• Prepare and submit nightly reports summarizing the day’s activities, observations, and issues requiring follow-up.

Perform any additional duties as necessary to support facility operations and the management team.

Requirements

• Bilingual Spanish/English required.
• High school diploma or equivalent experience.
• Strong organizational skills with the ability to prioritize tasks and meet deadlines.
• Excellent communication and interpersonal skills, capable of building relationships with clients and contractors.
• Detail-oriented with a commitment to quality and operational excellence.
• Proficient in Microsoft Office Suite and other relevant software.
• Ability to work independently and make sound decisions in a fast-paced environment.

Safety Sensitive:

• This position is Safety Sensitive.
• If you are selected for this position, you will need to successfully complete a pre-employment drug screen and background check.

Benefits

Compensation:

• Hourly wage of $17-19/hour based on experience.
• Mileage reimbursement up to $600/month.

Schedule:

• 20-30 hours per week.
• The assigned evenings to work are flexible; most of our Night Managers work Sunday - Thursday evenings.
• The assigned work hours are flexible, somewhere between 5:00 pm – 2:00 am. Many of our Night Managers work 8:00 pm - 1:00 am.